Job description: Job DescriptionThe Technical Consultant will support sales in driving Telco services and customized solutions and connectivity needs to Enterprise customers. He/she will work closely with account managers in the Managed Accounts (MA) segments.Responsibilities
Develop comprehensive and competitive solution that is financially sound and that can be operated leveraging on StarHub existing / emerging services, customer specific development and third party services.
Own the technical leadership and secure the sign-offs (acceptance) with the engineering and service delivery teams, as well as third-party providers.
Functional work activity covers development of solution design; overall solution costing; delivery planning; and offer elaboration inclusive of customer facing activates such as presentations and negotiations.
Directly engage and lead pre-sales consulting for strategic customers.
Work with Sales Specialists to support the Account Managers as required for the preparation of account plan, solution pipeline and sales forecasts.
Bid/Solution Response:
Responsible for overall technical solution design; Focusing on increasing customer value and solution profitability, while reducing commercial and service delivery risks
Responsible for the end-to-end validation/design of large, complex non-standard solutions covering technical architecture, delivery planning, compatibility check with StarHub network infrastructure, and SLA.
Responsible for identifying non-standard costs and risks, and evaluate the impact of these costs/risks on the solution with the Bid/Sales team.
Identify and clarify technical, delivery and operational risks
Bid Solution Execution:
Ensure transition from Pre-Sales to Post-Sales via a kick-off meeting
Support solutioning for major/complex changes during transition, implementation and service management activities
Qualifications
Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
CCDP, CCNP, certification or equivalent would be preferred
At least 5 years of relevant working experience in the Telco, ICT arena – IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure