Practice Lead, End User Environment

Job title: Practice Lead, End User Environment

Company: Massey University


Job description:

• End User Environments
• University Services
• Palmerston North / Wellington

US_EUE_121_02/25
Senior Manager
University Services
Term length: ongoing
Hours of work: full-timePosition OverviewExciting and challenging leadership role at the centre of IT Services – Define how Massey’s end user environments will evolve and develop!We are reshaping the way we deliver IT services at Massey University-and we’re looking beyond the usual.As Practice Lead, End User Environments, you’ll bring dynamic, strategic leadership to a future-focused IT function. Whether you’ve led innovation in healthcare, finance, aviation, manufacturing, or education, this is your opportunity to apply your expertise in a new context-helping to modernise and transform how thousands of people teach, learn, and work at Massey.You’ll be a seasoned professional with broad experience in designing and managing operating environments and interactive technologies-whether in education or other industries where scale, security, and user experience are critical. Experience with campus systems is a bonus, but not essential.Your leadership and insight will be crucial as we transition Massey to a sustainable, modern technology environment that supports flexibility, accessibility, and digital innovation.Mō wai mātou | About UsWe are a world-leading university in many academic disciplines and fields of research. Our point of difference is research that is connected to community and industry. Our IT Services team is evolving under new leadership, with a focus on enabling the university to meet its strategic goals.Mō tēnei tūranga mahi | About this roleThe Practice Lead, End User Environments is responsible for ensuring modern, innovative, interactive technologies, campus systems, and digital standard and managed operating environments are available to students, staff and academics at the university. You will lead IT Services efforts to innovate, deliver, manage and operate these environments including balancing day-to-day management with delivery of projects and initiatives, while fostering a positive team and university environment.Āu Mahi | What You Will DoLead the design, deployment and management of end user compute services (including desktop)
Lead the selection, configuration and management of interactive and collaborative teaching and learning spaces
Embed systems and practices that enable management of devices and spaces
Manage packaging and deployment of user applications
Ensure service availability and manage enhancements
Enable automated and routine management to improve user experience
Provide expert advice on your areas and design prototypes
Drive business change through financial, technical, and strategic alignment
Influence attitudes, decisions and actions
Foster team performance and engagement
Collaborate to meet strategies, plans and targetsKo koe tēnei | Who You AreTertiary qualified in IT or business management, or equivalent experience
Extensive experience in IT, particularly in end-user devices and end-user environments-whether in education or other industries where user experience, reliability, and digital engagement are critical. Experience with interactive teaching and learning technologies is a plus.
Minimum of 7 years’ experience in an IT or IT-related leadership position
Deep experience in the provision of end-user device and its service environment
Proven ability to manage stakeholder and vendor relationships
Demonstrated comfort with ambiguity and uncertainty
Knowledge of strategic technologies, preferably in educational or government contexts, audio-visual / interactive, and, preferably, smart campus-like systems.Ko ngā hua o te tūranga? | What’s in it for you?Up to 6.75% employer contribution to the UniSaver Superannuation Scheme
Five university holidays per year in addition to your annual leave
Subsidised Southern Cross Healthcare plan for you and your family
Discounted membership to our fully equipped recreation centre and gym facilities
Staff purchasing privileges and discounts at many commercial and retail businesses across NZ
Access to a wonderful on-campus crèche/day care facilities for dependents of staff on our Manawatū campusMany of the IT Services teams and business stakeholders are based on our Palmerston North campus, which is the preferred location for this role. Consideration may be given for the right candidate to be based at our Wellington Campus, however regular travel (minimum of 1 day per week) to Palmerston North will be required.This is a full time (37.5hrs) role and appointment will be commensurate of skills and experience within the $130 – $170K range.Please note: Applicants who have previously applied for this role need not reapply, as all earlier applications have been reviewed.Join us and lead a key part of Massey University’s digital transformation!To view/download the job description, please click on the file belowHow to apply:

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Expected salary: $130000 – 170000 per year

Location: Wellington – Palmerston North, Manawatu-Wanganui

Job date: Fri, 16 May 2025 23:51:09 GMT

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