Platform Manager – Client Management, Wellington

Job title: Platform Manager – Client Management, Wellington

Company: New Zealand Government


Job description: Mō tēnei tūranga mahi | About this roleTo mātou aronga – What we do for Aotearoa New ZealandThe Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We develop social policy and provide advice to government and work with and help fund providers in the community. We also deliver social services and assistance, including income, employment and housing support, to people of all ages, families, whānau and communities.As a Te Tiriti o Waitangi partner we work towards supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. We aim to acknowledge and be guided by Te Tiriti o Waitangi, and to pursue the following values in our work:Manaaki – We care about the wellbeing and success of people
Mahi tahi – We work together, making a difference for communities
Whānau – We are inclusive and build a sense of belonging and place
Tika me te pono – We do the right thing with integrityTō tūranga i roto i te Manatū – Your place in the MinistryThe Improvement, Systems and Technology Group (IST) collaborates and enables MSD people(staff) and partners with effective technology and expertise so that;

• New Zealanders can access essential support and social services
• MSD can respond fast to Government direction, policy settings, emergency events, and changing public needs
• MSD can improve its services by enabling modern and digital capabilities to become a more responsive organisation

IST also supports Whaikaha – Ministry of Disabled People, Mana Mokopuna – Children and Young People’s Commission, the Social Wellbeing Agency and Oranga Tamariki – Ministry for Children.IST is transforming and organising itself into a platform and capabilities model for delivery of business services with newly established platform teams requiring passionate, driven, and experienced technology leaders to pave the way and support MSD’s transformation.Platform teams are closely supported by Practice teams who help foster continuous improvement, learning, collaboration, and building our people expertise.We want to improve the quality of our services and solutions by ensuring our platform teams are responsive to the needs of our business. This means:

• We enable and improve our alignment to our business & transformation strategies and future services model; Ensuring the Business and Technology are talking a common language – we are synchronising and aligned on the capabilities required by the business to do its job well and IST are enabling technology and application services in a responsive and proactive manner
• Ensuring Architectural & Design Coherence; By being aligned on business strategies and the capabilities required to support the business, IST can invest its energy in architecting its technology, applications and data landscape that is coherent, secure, scales and is adaptable to change as needed. In addition, establish solid standards, guardrails and governance across our architecture and design disciplines to ensure we prioritise quality over expedient solutions
• Enabling Delivery excellence; making significant improvements in the way we work to take friction out of the system, mature our processes, tools, and lift the expertise of our people and teams

It’s an exciting time to join us. We are looking for talented individuals and leaders who are experienced in managing business, people, and technology change, and can face up to the challenges of transitioning from a heritage technology landscape to more modern technology implementations.Tēnei tūranga | About the roleMSD’s transformation strategy brings with it newly established opportunities for Platform Managers to join the Improvement, Systems and Technology group. We are looking for a Platform Manager for the following area:

• Client Management Platform

Tasked with the responsibility of leading the delivery of large teams, the Platform Manager is accountable for overseeing the overall strategy, vision, and performance of the platforms. This means; ensuring alignment with business goals, managing work demand, resourcing needs, and driving strategic decisions to ensure we maintain the right balance of investments to support both client & business capability needs and platform maintenance and capability uplift needs. The Platform Manager works closely with and is supported by Platform Architects, Capability Leads and Delivery Leads.Takohanga tuhinga o mua | Key accountabilities and deliverablesThe role will be accountable for:

• Leading and developing the strategy, vision, and investment roadmaps for the platform, ensuring they align to the IST technology strategy, contribute to the realisation of strategic value, mature the platform capabilities, and simplify platform assets
• Accountability for overseeing end-to-end delivery of initiatives and leadership of teams for delivering platform capabilities and managing any complex and/or significant escalations for commitments made
• Managing senior stakeholder relationships, including those within IST leadership, Transformation leaders and business stakeholders
• Closely collaborating with architecture practice to improve and embed high quality architecture and technology configuration, ensuring a seamless user experience, and exposing configurable and reusable common capabilities that are secure by design and align to technology policies and standards
• Platform operations, providing the connection between multi-disciplinary business areas and platform management stakeholders, including product vendors
• Collaboration and liaising with other IST Leaders and Practices to oversee continued improvements in people, process, and technology within their platform context to deliver maximum value for the business by sharing knowledge, implementing ideas and best practices
• Empowering and developing the Platform workforce, including direct leadership of career development for platform capability leads and supporting practices to develop talent and improve performance for members assigned to the platform
• Financial management and oversight for approved investment budgets allocated for platform technology ecosystem and teams, including estimations & budget submissions, financial reconciliation, reporting of delivery efforts and demonstrating the value that the team deliver
• Chairing and attending relevant governance forums and approving and/or recommending decisions that relate to the platform’s technology ecosystem in response to business need and risks

Ko wai koe | About YouYou will bring:

• Experience as a technology leader, who has strong engineering and delivery experience in the context software and application services
• Strategic thinking, planning and strong leadership capabilities in the context of transforming IT organisations or enterprise transformation
• A strong people leader, who is empowering, open, transparent, has an upfront approach, and experienced in planning and delivering large change
• Confident in high level management negotiations and managing strategic partnerships
• Demonstrated experience in leading transformative changes across a shared service workforce in a large complex organisation
• Salesforce experience is desirable

Tono Mai | We encourage you to applyWe are an organisation that has people at the centre of our work. At MSD, we believe our people do their best when they can be themselves, and we’re committed to fostering a work culture that is diverse, inclusive, and supportive.Position DescriptionSalary range: $155,857.00 – $230,375.00How to applyTo apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.All applications must be made online. If this is not possible or if you have any queries, please contact us atInternal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.Closing date: Sunday, 26 January 2025Joining usJoining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

Expected salary:

Location: Wairarapa, Wellington – Wellington

Job date: Sat, 18 Jan 2025 03:48:50 GMT

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