Performance & Reporting Analyst

Job title: Performance & Reporting Analyst

Company: Severn Trent Water


Job description: Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.Our Data Analyst role sits at the heart of this value with the opportunity to really make a difference to our customers.EVERYTHING YOU NEED TO KNOWWe have an exciting opportunity for someone to join our Team as a Data Analyst. You’ll be based at Raynesway, Derby where you will be working Monday-Friday 8am-4pmThis role is responsible to help support improvement and delivery within Metering. You’ll need to be able to work use different types of data to assess performance levels using analytics and be able to understand the indications that the data is portraying. To be able to identify opportunities and drive improvements in business and Metering performance via data analysis and seeking information from others in the industry.Being able to work in a team is an important part of this role.WHAT YOU’LL BRING TO THE ROLEWe are looking for a candidate who has some excellent communication skills and can work with a range of different people.You’ll also have some customer service skills, so we are able to provide the best service we can.To do this role at its best, some experience in producing reports using large amounts of data is needed.Having an understanding of IT software such as Word, Excel and Power BI would make you a great person to fit our role.Key Accountabilities:

• Monitor and use all relevant performance data of their own and other teams in order to promote and drive continuous improvement in performance

• Source, collect and extract data that is accurate and fit for purpose, working with the business to update and improve how we share this data

• Work as part of a team, where appropriate, on a specific project or day to day continuous improvement ideas

• Support the Opertaional Performance Team Lead in identifying gaps in available reporting and produce/procure new reporting measures where necessary.

• Gather data and produce reports on the quality of work carried out by our Metering contract partners. Work with the Operational Performance TL and contractor teams to give them the necessary information to drive improvements within current process, reduce errors and drive right-first-time completion rates.

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care… because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.We do more, because we care.WHAT’S IN IT FOR YOUWorking here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.With that in mind, here are just some of our favourite’s perks that you’ll get being part of the Seven Trent family:

• Competitive Salary of £29,000 – £42,272.41

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)

• Annual bonus scheme (of up to £1,500 per annum based on company performance)

• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)

• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate

• Dedicated training and development with our ‘Academy’

• Electric vehicle scheme and retail offers

• Family friendly policies

• Two volunteering days per year

WHAT’S NEXTWe can’t wait to hear from you.Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.And if your curiosity has peaked and you’re wanting to find out even more, search #LifeAtSevernTrent on social media.Ps. we’ll always let you know the outcome of your application after the closing date – so keep an eye on your phone and emails!

Expected salary: £29000 – 42272 per year

Location: Derbyshire

Job date: Wed, 12 Feb 2025 08:28:46 GMT

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