Performance & Reporting Analyst

Job title: Performance & Reporting Analyst

Company:


Job description: Performance & Reporting AnalystJob Location : Dubai, United Arab EmiratesKey Responsibilities :

• Data Collection & Analysis: Gather and analyze data from various service channels to monitor performance metrics and identify trends.
• Reporting: Develop and maintain dashboards and reports that provide actionable insights to stakeholders.
• Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service channels and recommend improvements.
• Process Improvement: Collaborate with cross-functional teams to implement strategies that enhance service delivery and customer satisfaction.
• Stakeholder Communication: Present findings and recommendations to management and other stakeholders to inform decision-making processes.

Job Details :

• Education: Bachelor’s degree in Business, Information Technology, Telecommunications, or a related field.
• Experience: Minimum of 2 years in a data analysis or reporting role, preferably within the telecommunications industry.
• Technical Skills: Proficiency in data analysis tools such as Excel, SQL, and data visualization platforms like Power BI or Tableau.
• Analytical Skills: Strong ability to interpret complex data sets and translate them into meaningful insights.
• Communication Skills: Excellent verbal and written communication skills to effectively convey information to diverse audiences.
• Problem-Solving: Demonstrated ability to identify issues and develop practical solutions.

Expected salary:

Location: Dubai

Job date: Thu, 29 May 2025 04:08:25 GMT

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