People Solutions Case Manager

Job title: People Solutions Case Manager

Company: Nine


Job description: Company DescriptionNine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.Job DescriptionAn exciting opportunity has become available for a People Solutions Case Manager to join our dynamic People and Culture team in a permanent full time role.Reporting to the People Solutions Lead, Case Management, this role is responsible for managing complex employee matters from start to finish. This includes providing guidance on performance management, disciplinary actions, and conflict resolution, ensuring compliance with best practices.Day to day you will:

• Take ownership of assigned cases, directly liaising with employees, leaders, and Business Partners across Nine to implement appropriate investigative/resolution methods
• Investigate complex employee matters and determine optimal solutions that are fit for purpose, mitigate IR liability and that align with business unit risk profiles
• Provide guidance to People Leaders on areas such as performance coaching, counselling, career development, grievances, workplace investigations and disciplinary actions
• Work directly with individual business units to support specific change management or performance improvement programs from time to time
• Work closely with Business Partners to provide additional support to the business as necessary in regards to broader People & Culture initiatives
• Maintain high service level for the business through regular communication and timely support

QualificationsThis role requires strong communication, negotiation, and problem-solving skills, along with the ability to build effective work relationships and maintain resilience in challenging situations.Essential qualifications, experience and skills:

• Previous experience as a Case Manager, HR Business Partner or in a Generalist HR role
• Strong experience managing mid-to-high complexity IR/ER cases from start to finish
• Strong negotiation and influencing skills
• Ability to build rapport and foster collaborative work relationships
• Strong communication and facilitation skills with a pragmatic approach
• Proficiency in analysing complex problems to meet business needs
• Effective stakeholder management with a proactive approach to issue reporting
• Resilience, tenacity, and ability to navigate and overcome challenges

Desirable qualifications, experience & skills:

• Tertiary qualifications in Human Resources or a related field

Additional InformationWe’re committed to a safe, respectful and inclusive Nine. From day one, you’ll be encouraged to bring your whole self to work and be supported to perform at your best.We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and people of all ages, genders, nationalities, backgrounds, and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Expected salary:

Location: North Sydney, NSW

Job date: Thu, 13 Mar 2025 03:56:12 GMT

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