Payment Solutions, Customer Success

Job title: Payment Solutions, Customer Success

Company: Blackbaud


Job description: About the roleAre you passionate about FinTech/payments/digital optimisation the role it plays in driving impact across the nonprofit sector? Join Blackbaud, the leading software provider for social impact organisations as we expand our footprint in this space across the nonprofit and education sectors.This is an integral new role which will drive engagement, adoption, and optimisation of our Blackbaud Integrated Payment (BBIP) and online giving solutions. This is a unique opportunity to blend fintech expertise with customer success in a mission-driven environment.What you’ll doPartner with customers to maximise the impact of BBIP across regular giving, online giving and partner solutions.Lead payment solution onboarding, integration, and optimisation for selected customersAct as a subject matter expert on payment, optimisation, compliance (e.g., PCI, DSS) and best practices.Collaborate with internal teams and partners to enhance product offerings and customer experience.Deliver insights, reviews, and technical guidance to drive customer success and innovation.Develop long term strategic and short-term tactical plans for the growth of BBIP across the region.What you bring5+ years’ in fintech, payments, digital optimisation, or fundraising payments space.Strong grasp of APIs, system architecture, and compliance standards.Passion for driving impact across the sectorExcellent communication, problem-solving, and stakeholder engagement skills.Understanding of web analytics, including Google Analytics and page optimisation.Experience with nonprofit or fundraising payment solutions is a plus.Why Blackbaud?Remote-first culture with strong leadership access.Work that matters—supporting organisations that change the world.A collaborative, innovative, and values-driven environment.#LI-REMOTEStay up to date on everything Blackbaud, follow us on , , , andBlackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Expected salary:

Location: Australia

Job date: Sun, 15 Jun 2025 02:35:15 GMT

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