Payment Operations Analyst

Job title: Payment Operations Analyst

Company: Australian Payments Plus


Job description: The Game Changers:Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​Life @ AP+:We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.The Role:As the Payment Operations Analyst your primary responsibility is to service our Members & Participants by responding to their daily requests via phone and email and continually looking to improve and optimise operational processes. Doing so from gaining a solid understanding of all AP+ products, services, rules and operating procedures, as well as operational processes to support our Members and Participants and ensure an optimal and positive customer experience.The Payments Operations Analysts are responsible for providing operational support, analytical support and co-ordination within the wider Payments & Schemes Team as well as supporting key strategic activities across other parts of the AP+ organisation. They will work to support the day to day operational functioning of the various components of infrastructure and the ongoing support of future capability development and strategic initiatives.The Payment Operations Team operate as the first line of contact for the three domestic payments organisations customers and are responsible for managing key relationships at an operational level. As a function, the Payment Operations Team is responsible for ensuring the implementation of the technology and services is consistent across all Members and Participants.Proposed Position Requirements are:

• Proven Customer Operations experience within the payments, preferably with a technical lean.
• Experience directly with the NPP payment infrastructure preferred.
• Demonstrated analytical and problem-solving skills.
• Ability to take a proactive approach to identify opportunities / best practices that deliver to our customer needs.
• Proven track record in improving processes or systems.
• Proficient and adaptable to utilising technology services.

What happens next:At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we’re proud to work together towards this common goal.If you’re ready to be a game changer, please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks.We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.AP+ are not partnering with Recruitment agencies for this role.

Expected salary: $115000 per year

Location: Sydney, NSW

Job date: Thu, 20 Feb 2025 23:02:38 GMT

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