Job title: Pastry Chef
Company: Four Seasons Hotels
Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:About the role
- Ensures that culinary activities and standards are aligned with the respective corporate guidelines and Hotel F&B concept. Establishes and adheres to hotel specifications and standards which are used to ensure that standards are introduced, implemented and consistently maintained.
- 确保厨房活动和标准与企业方针和酒店餐饮概念保持一致。建立和遵守酒店规章制度与水平，并确保酒店制度规格被介绍，实施和始终保持着。
What you will do
- Conducts and attends regular communications meetings and ensures that departmental briefings and meetings are effective and coordinated as necessary.
- 举办与参加定期的沟通交流会议，并且确保必要的部门概述和会议有效协调的进行。
- Ensures that all culinary employees provide exceptional guest service at all times.
- Ensures that all culinary employees also provide excellent service to internal customers as appropriate.
- 确保所有厨房员工始终提供同样卓越的服务给内部客户。
- Spends time observing employees to guests / employee to employees’ interactions. Ensuring these are always appropriate and coach employees when necessary.
- 花费一定时间观察员工与客人/员工之间的互动。确保这些行为始终是恰当的，并在必要时培训员工。
- Handles all guest and internal customer complaints and inquiries in a timely, courteous and efficient manner. Following through to make sure problems are resolved satisfactorily.
- 使用礼貌和有效的方式及时处理所有客人及内部客户投诉和询问。然后确保问题满意的解决。
- Ensures positive guest and colleague interactions, maintaining professional and positive working relationships.
- 确保客人与同事之间积极的的互动，保持专业和正确的工作关系。
- Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- 通过使用多项技能，多项任务和灵活的调度使员工生产力最大化，从而达到企业财务目标和顾客期望。
- Ensures the lowest possible cost structures while always delivering exceptional products
- Assists in proactively managing costs based on key performance indicators.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
- 确保全酒店，公司和本地的规则，政策和法规相关的财务记录，钱财管理和许可是一致的。
- Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
- 协助库存管理和正在进行维护的酒店操作设备和其他财务资产。
- Assists with the input and oversight of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions.
- 协助产品规格，食谱和其他数据的输入和监督，从而使必需的，支持的材料管理和成本审计功能平稳运行。
- Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.
- 持续的评估本地，国家和国际的市场趋势，供应商和其他酒店/餐厅的运营，以确保酒店自己的运营保持竞争力和前沿。
- Continuously explores ways to support outlets in creating products that help to maximise revenues and profits.
- 不断地用创新产品的方式探索更多方法帮助酒店收入和利润的最大化。
- Assist in Marketing and Public Relations opportunities to increase awareness and business levels
- 协助市场营销和公共关系机会来增加知名度和业务水平。
- Oversees the production management of all culinary goods for the hotel’s food and beverage operation, ensuring that the required mis-en-place and finished products are produced and delivered to the appropriate areas.
- 监督所有给酒店的食物及饮品运营的厨房物品的生产管理，确保准备材料和完成的产品被生产和递送到合适的地方。
- Monitors all operations, especially during peak business periods, working with the respective Head of Department to make adjustments where necessary.
- 监控所有的运营，特别是在业务高峰期，和单独的部门主管在必要的地方做调整。
What you bring
- College degree preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required.
- 酒店/餐厅管理或者烹饪艺术专业相关的大学，或者需要同等相关经验。
- Three to five years previous experience in multiple food & beverage /culinary department head positions.
- Requires a working knowledge of division operations.
- Working knowledge is generally learned on-the-job.
- Requires ability to operate computer equipment and other food & beverage computer systems.
- Requires the ability to operate and utilize culinary production equipment and tools effectively.
- Requires reading, writing and oral proficiency in the English Language.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:40 hours
Expected salary:
Location: Hangzhou, Zhejiang
Job date: Sun, 11 May 2025 07:49:25 GMT
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