Job title: Paid Supporter Care Administrator Organisation Plan International Ireland Hours Full-time Location Dublin 8
Company: Plan International
Job description: Highly skilled communicator required to nurture relationship with Plan Ireland’s valued supporters.Job details
Title: Supporter Care Administrator
Reporting to: Individual Giving Officer
Direct Reports: None
Key relationships:Head of Individual GivingSupporter Retention OfficerICT and Digital Operations Officer
Grade: 1
Contract Length: Permanent
Key roles and responsibilitiesPlan International Ireland is looking for a strong communicator who is highly motivated and organised to join our fundraising team.Reporting to the Individual Giving Officer, you will nurture the relationship between Plan International Ireland and our highly valued prospective, new and existing supporters.You will be highly skilled in utilising telephone communication to develop rapport with Plan International Ireland supporters and members of the public.Duties will include the management of incoming communications from supporters, processing and recording of donations and updating supporter information, including marketing consents in line with GDPR. You will nurture supporter relationships through the efficient implementation of supporter journey communications, across a variety of channels including telephone, email, post and in a face-to-face capacity.You will be responsible for the day-to-day administration of the Fundraising and Communications office including the maintenance of office supplies, monitoring the phones, email inboxes and door and processing incoming post including tax forms, donations, and sponsorship correspondence.
About Plan International IrelandPlan International Ireland is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future.We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.We work at local, national, and international level across over 75 countries to influence governments to tackle the root causes of child poverty and to create a more equal world for girls. We work with communities to advance education, advocate for an end to FGM and child marriage, amplify girls’ and women’s voices and much more. During emergencies, we save lives and ease suffering by providing cash/vouchers, shelter and sanitation, while also creating safe spaces to protect and keep children in school.Established in 2003, Plan International Ireland influences and supports Plan International’s work worldwide. Plan International Ireland has been certified as one of Ireland’s Best Workplaces each year since 2020.
Key roles and responsibilitiesSupporter Care & Engagement
Donor Administration
Other
Person specificationSkills and Experience:Essential:
Desired:
Personal Attributes:
Salary and benefitsPlan International Ireland operates a salary scale, as well as a broad range of employee benefits.This role is graded as a Level 1 within our salary scale, with an expected range of between €28,500 and €32,000. Placement on the scale will be dependent on level of experience and fit within the role.In addition to salary, Plan International Ireland provides a number of employee benefits, some of which include:
Commitment to training and development.25 days annual leave, increasing with length of service up to 30 days.
LocationThe Plan International Ireland office is located on Harrington Street, Dublin 8 (across from Brother Hubbard’s). We are just a stone’s throw away from the bustling and busy Camden Street area, with its many coffee shops, bars, restaurants, and much more! Our nearest LUAS stop is Harcourt Street.As an employee you will also be able to sign up to the Bike-to-Work scheme, or the TaxSaver scheme for DART, LUAS, and Dublin bus users.
Work Permit
Please note that applicants must have a valid work permit at the time of applying to enable them to work in Ireland.
To Apply
Send your CV and a Cover Letter explaining why you believe you are suitable for this role by cob 24/03/2025.
SafeguardingPlan International is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants, and other organisational representatives.Any candidate offered a job with us will be expected to sign our Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. Specific roles may require police/Garda vetting.
This document is not intended to be an exhaustive job description – it serves only as an overview of the role.DOCX 42.77 KBApplication DetailsApply via the website
Expected salary: €28500 – 32000 per year
Location: Southside Dublin
Job date: Fri, 14 Mar 2025 04:58:07 GMT
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