Outbound Collections Customer Service Rep

Job title: Outbound Collections Customer Service Rep

Company: Sagan Recruitment


Job description: Job Title: Outbound Collections Customer Service Rep
Location: Remote (PST Time Zone)
Salary Range: up to 1800 USD, (Based on experience)Work Schedule: Monday – Friday, 9:00 AM to 5:00 PM (PST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.About the Company:Sagan represents a growing residential and commercial pool service company based in Northern California. The team is dedicated to optimizing operations and ensuring exceptional customer service across its network of over 3,000 clients.Position Overview:We are seeking a proactive, detail-oriented Outbound Collections Customer Service Rep to manage the collections and payment AR follow-up process. You will be responsible for daily follow-ups, engaging with customers to confirm job satisfaction, request payments, and offer support for autopay setup. This role requires a self-starter who thrives on creating efficient workflows and maintaining clear communication with both customers and internal teams.Key Responsibilities:

• Own daily AR follow-up process for 3,000+ residential and commercial customers.
• Conduct customer check-ins daily via text or call to:

>> Confirm job satisfaction
>> Request credit card payments
>> Offer assistance with autopay setup * Create and maintain workflow systems (Google Sheets, CRM, or Slack) to:>> Track aging invoices and follow-up dates
>> Monitor payment promises
>> Flag high-risk accounts * Collaborate closely with the Finance Manager to align on disputes and reconciliations.

• Execute multi-step follow-ups for commercial accounts, including billing departments.
• Suggest improvements to AR processes, scripts, and tools.
• Maintain accurate records in the CRM.

Qualifications:

• 2+ years of AR or billing experience, ideally in a service-oriented business.
• Clear, polite, and professional communicator (spoken and written).
• Proficient in Google Sheets, Excel, Slack, and CRM systems.
• Capable of building and managing daily task workflows.
• Fluent in U.S. business norms and customer service expectations.
• Proactive, empathetic, and persistent — without being pushy.

Nice-to-Haves:

• Experience with Zapier/Make.
• Familiarity with CRM tools like Jobber or similar.

Resume Submission Guidelines:To help us review your application efficiently, please submit your resume in text-based PDF format only.Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.Important: For timely processing, both your resume and introductory video must be submitted in English.

Expected salary:

Location: Islamabad

Job date: Thu, 05 Jun 2025 22:45:22 GMT

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