Order to Cash Specialist – 12 Month FTC

Job title: Order to Cash Specialist – 12 Month FTC

Company: ACS Staffing Solutions


Job description: Job DescriptionOrder to Cash Specialist – 12 Month FTCHours – Full-Time Monday – FridaySalary – £28,050 per annum
Location: BedfordWe are supporting a global logistics provider in the search for a dedicated Order to Cash Specialist. This is an exciting full-time 12 Month FTC opportunity offering a competitive salary of £28,050 per annum, alongside a comprehensive benefits package and excellent work-life balance.Role OverviewThe successful candidate will act as a key point of contact for customer service enquiries, playing a pivotal role in ensuring timely and accurate order management. This position involves collaborating with internal departments and external clients to resolve service issues, manage claims, and uphold service excellence across the order-to-cash lifecycle.Key Responsibilities

• Serve as the first point of contact for customer queries via phone and email, logging all interactions in the CRM system.
• Investigate and resolve a wide range of client and customer issues including delivery delays, shortages, and temperature-sensitive product concerns.
• Process customer orders with accuracy and efficiency, in line with internal SLAs and compliance standards.
• Liaise with warehouse, billing, and transport teams to manage claims and ensure issue resolution.
• Escalate and follow up on financial discrepancies and potential losses appropriately.
• Handle complaints in a professional and timely manner, ensuring full resolution and client satisfaction.
• Contribute to service improvements by identifying inefficiencies and supporting continuous process development.

Ideal Candidate Profile

• Proven background in customer service, ideally within a logistics or B2B environment.
• Familiarity with order-to-cash processes and client interaction.
• Strong communication skills with a professional telephone manner.
• Proficient in Microsoft Office, particularly Excel; Oracle EBS/Oracle Cloud experience is an advantage.
• Organised, with the ability to manage competing priorities and meet strict deadlines.
• Meticulous attention to detail and a solution-focused approach.
• Able to work independently as well as collaboratively in a team environment.

Benefits

• 33 days annual leave (inclusive of bank holidays)
• Holiday purchase scheme
• Flexible pay access via Wagestream
• Life assurance and pension contribution up to 4%
• Simply Health membership, including 24/7 GP access, physiotherapy, and counselling services
• Discounted or on-site gym facilities
• Cycle to Work scheme
• Access to MyRewards platform

Expected salary: £28050 per year

Location: Bedford, Bedfordshire

Job date: Wed, 06 Aug 2025 07:42:49 GMT

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