Job title: Order to Cash Coordinator
Company: Condé Nast
Job description: Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.Job DescriptionLocation: London, GBCondé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, AD, Vanity Fair and Wired, among many others. Our award-winning content reaches 84 million consumers in print, 367 million in digital and 379 million across social platforms, and generates more than 1 billion video views each month.We are headquartered in London and New York, and operate in 31 markets worldwide, including China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, the U.K. and the U.S., with local licence partners across the globe.We are looking for an Order to Cash Coordinator to work in our London office. This role will report into Order to Cash Lead.What will you be doing?Oversight/management of UK cash collection and a reduction in our DSO / debtor position, including liaising with Bangalore Controlling team responsible for cash collecting and invoice corrections.Identify, track, manage, and investigate delinquent customer accountsPrepare and maintain regular reports on OTC metrics, including cash receipts, aging reports, collections and open ordersCollaborate closely with other departments, such as Sales, Digital Media Strategy and other departments to ensure smooth order flow and dispute resolutionAct as a point of escalation for Bangalore Controlling team, including liaison with customers to negotiate payment arrangementsProvide accounting guidance to the commercial teamSupporting the UK Market Controller and FP&A team to ensure accurate Month-End Close reporting (under US GAAP) and statutory reporting (under UK GAAP).Cultivate working relationships with customers, guiding them through the repayment processFollow up with customers to ensure payments are made in a timely mannerUse SSG / Workday to monitor and update outstanding accountsKeep records of all customer communications to build individual debtor casesResponsible for maintaining Customer credit checking and review processesResponsible for driving dispute performance and preventionAnalyse OTC performance data to Identify and implement process improvements/automation to enhance process efficienciesDocument and create handbooks/manuals for existing and new processesPerform UAT as and when required for new and existing finance applicationsLiaise with the technology and external consulting teams to map and launch new processes and systemsAssist with internal and external audits by providing necessary documentation and informationAd Hoc duties and the ability to be flexibleEngage with / Support the offshore AR team in:Reviewing and monitoring customer payment histories and credit limitsEnsure accurate application of cash remittancesEnsure account receivable activities and entries postedProcession suspension and reinstatement of accounts in line with credit policiesWho you are:Thorough understanding of the end to end Order to Cash cycle, encompassing invoicing, collections and cash applicationsStrong written and verbal communication skills, including active listening for alerting customers of non-payment, determining reasons for non-payment and explaining payment options in simple termsDiplomacy for discussing sensitive matters tactfullyNegotiation skills for convincing customers to meet their financial commitmentsConflict resolution for calming hostile non-paying customersBookkeeping and numeracy for determining outstanding payments and appropriate payment instalmentsIntermediate to Advanced Excel skillsProficient in ERP systems (e.g. SAP, Oracle Workday, or similar)Ability to work autonomously and collaboratively in a fast-paced environment.Sound knowledge of financial regulations and practices.Significant experience within an Accounts Receivable role / Proven experience and understanding of AR (billing, allocating cash and chasing)Exceptional attention to detail, with the ability to handle large volumes of data accurately and efficiently..Methodical approach to day to day, monthly and annual tasks and an eye for detailApply understanding of assigned accounting processes to identify gaps and propose continuous improvement measuresProactively seeks feedback from fellow team members and other internal and external customers, and uses this to inform future delivery of services.Experience in a similar role within a multi-site business or Finance Shared Service Centre is desirable.Where will you be?We value collaboration, and our team comes together in our Waterloo office four days a week.What benefits do we offer?25 days holiday and extra days of annual leave for life eventsCore hoursCompetitive pension schemeBupa Private HealthcareEnhanced maternity leave and family leaveSeason ticket loansCycle to work schemeEmployee Assistance programmeBring your dog to workA wide variety of wellness benefits including gym discountsDiscounts and Magazine SubscriptionsEmployee Resource Groups to provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforceCondé Nast Learning Hub where you’ll find all Condé Nast-developed learning courses and training, and over 16,000+ courses in seven local languagesWhat happens next?If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.
Expected salary:
Location: London – Adelphi, MD
Job date: Sat, 03 May 2025 23:26:25 GMT
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