Order Management Officer

Job title: Order Management Officer

Company: Giesecke+Devrient


Job description: Scope and Purpose:Project order processing through the whole order-to-cash process (SAP in the modules OTC, PLTP, FI)Manage commercial aspects of our customer contractsTasks involve close cooperation with Sales, Finance, Project Management and the Service DepartmentWork together and support the MEA team to achieve targets of the regionKey Result Areas & Responsibilities:Close cooperation and alignment with the interface departments such as Project Management, Finance, Logistics and Service during the project execution phase, including the coordination of the handover from the team Bid- and Contract ManagementInitiate and manage external party purchase orders and monitor committed delivery timesResponsible for accurate execution of commercial terms of customer contracts (bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues, payment terms, insurance, Logistics )Assist and attend to customer demands and requirements through verbal and written correspondenceMonitor availability of customer demands with the supply chain teamDeliver regular input to our Risk Management, support the updates of ongoing risk analysisAccurate invoicing and follow-up of outstanding paymentsSupport and monitor the customer’s outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers). Escalate promptly to the Account Manager when support is requiredMonitor customer’s credit limitsCommunicate and report in timely manner the order, project delivery status to the Head of Order Management MEA and escalate if any impact to supply chain or project delivery which can affect the execution and the revenuesRegularly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order incomeParticipate into bi-weekly Business and Sales Operations meetingsJob Requirements:3-5 years of experience in sales support, sales administration, order processing preferably for the Middle East and/or Africa regionExperience in working with SAP (modules OTC, PLTP, FI)General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint, MS Teams, etc.Proficient knowledge using SalesforceExcellent communication and presentation skillsAdvanced business related degree will be an advantageFluency in written and spoken English is mandatoryFluency in written and spoken French and Arabic will be an advantageWe are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. If you would like to contact us, please contact Human Resources atDid we spark your interest?We are looking forward to receiving your application. Please make sure to let us know your earliest starting date.Veridos FZEB1, Dubai Digital Park, Dubai Silicon Oasiswww.veridos.com/en/careers/vd_team_m_wWe make your driver’s license ready for the smartpI’m proud of what we do:

Expected salary:

Location: Dubai

Job date: Fri, 25 Apr 2025 01:53:02 GMT

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