Order Management Executive (Contract)

Job title: Order Management Executive (Contract)

Company:


Job description: Our Client: A global leader in intelligent automation solutions, renowned for delivering cutting-edge robotics and industrial automation systems. The company is committed to driving innovation, optimizing productivity, and supporting diverse industries with advanced technology and tailored services. Role Overview: This role is pivotal in ensuring smooth and accurate processing of customer orders, maintaining alignment between sales, logistics, and finance teams to uphold operational excellence. It requires precision in managing order cycles, financial compliance, and customer communication to enhance service delivery and revenue assurance. Key Responsibilities: Input and maintain accurate sales orders in internal systems, ensuring all details align with customer purchase orders and internal requirements. Review incoming orders for completeness, verifying product codes, pricing, payment terms, and delivery instructions before processing. Confirm alignment of each order with contractual terms, pricing agreements, and customer-specific requirements, sending confirmations with expected delivery timelines. Coordinate with inventory and logistics teams to validate stock availability, track shipments, manage dispatch, and update customers on delivery status and potential delays. Review customer orders for financial compliance, validating pricing, tax codes, and payment terms to ensure proper revenue recognition. Generate, validate, and issue invoices in accordance with company policy and contract terms, while assisting in month-end closing activities, including journal entries and reconciliations. Resolve discrepancies related to billing, payments, and order fulfillment by investigating root causes and liaising with stakeholders for resolution. Maintain accurate and organized records of transactions, ensuring readiness for audits and compliance checks. Prepare and deliver reports on order volumes, billing errors, backlog status, and other key operational metrics. Provide proactive communication with internal teams and customers regarding order updates, delays, returns, or replacements, ensuring clear and professional handling of all inquiries. Assist in continuous improvement initiatives targeting the order-to-cash cycle, enhancing system efficiency and customer satisfaction. Support audit and compliance processes through accurate documentation and prompt responses to queries. Handle product returns, credit notes, and replacements in coordination with warehouse and finance departments, maintaining clarity and customer satisfaction throughout. Qualifications: Diploma or Bachelor’s Degree in Accounting, Finance, Business, or a related field. Minimum 5 years of relevant experience, preferably in manufacturing, robotics, or high-tech industries. Strong command of English, both verbal and written, for effective cross-functional communication. Proficiency in MS Excel; hands-on experience with ERP systems (e.g., CRM, SAP) is an advantage. Demonstrated accuracy and efficiency in high-volume data entry and financial processes. Strong analytical skills with attention to financial and operational detail. Excellent organizational abilities and time management skills, with the capacity to work under pressure and meet tight deadlines. Proactive problem-solving mindset and a commitment to continuous process improvement. Team-oriented with proven collaboration skills across departments such as sales, finance, and logistics. Note: Only shortlisted candidates will be notified.

Expected salary:

Location: Selangor

Job date: Sun, 04 May 2025 22:40:54 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck