Acquire and maintain in-depth knowledge of Client’s Digital Media and Digital Experience software sales models for enterprise subscription and term licensing programs.
Provide primary support for rest of world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
Utilize Salesforce, Dynamics, and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact and work to resolve them during the deal negotiation process.
Conduct weekly reconciliations and other oversight activities to ensure accurate revenue booking/recording using SQL, Excel, Tableau and Power BI reports.
Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement to find opportunities to drive efficiencies through streamlining processes and system improvements.
Work cross-functionally with multiple internal Client’s Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, etc.), Enterprise Customers, and Partners.
Support increased workload and additional hours when required-i.e., month/quarter-end
What you’ll need to succeed:
Bachelor’s degree or equivalent in a numerate or business field
Fluent business English (written and spoken)
You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
Competence with information management
Skills: tools – SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
Demonstrable experience in a role involving ‘critical thinking’: i.e., ability to analyze complex deals, make decisions, and problem solves self-sufficiently, without requiring ongoing direction setting.
Excellent interpersonal and customer-oriented communication skills.
Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.
Highly Desirable:
Minimum 2 years of Order Management (or similar) experience in this sector.
Familiarity with Sequel, Alteryx, Power BI, and/or Salesforce reporting.
A proven ability to build strong, trust-based relationships with business partners across the organization.
Knowledge of revenue recognition rules/requirements related to software/services
Good knowledge of operational quote to cash business processes.
Exposure to contract negotiation/drafting, including Legal and Financial Governance.
Expected salary:
Location: Dublin
Job date: Sun, 29 Dec 2024 04:43:47 GMT
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