Order Management/Billing Analyst

Job title: Order Management/Billing Analyst

Company: Darwin Rhodes


Job description: Job Title: Billing/Order Management Analyst
Location: Dublin (Hybrid)
Duration: 11 months contract initiallyWhat you’ll do:

• Acquire and maintain in-depth knowledge of Client’s Digital Media and Digital Experience software sales models for enterprise subscription and term licensing programs.
• Provide primary support for rest of world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
• Utilize Salesforce, Dynamics, and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact and work to resolve them during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activities to ensure accurate revenue booking/recording using SQL, Excel, Tableau and Power BI reports.
• Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Client’s Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, etc.), Enterprise Customers, and Partners.
• Support increased workload and additional hours when required-i.e., month/quarter-end

What you’ll need to succeed:

• Bachelor’s degree or equivalent in a numerate or business field
• Fluent business English (written and spoken)
• You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
• Competence with information management
• Skills: tools – SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
• Demonstrable experience in a role involving ‘critical thinking’: i.e., ability to analyze complex deals, make decisions, and problem solves self-sufficiently, without requiring ongoing direction setting.
• Excellent interpersonal and customer-oriented communication skills.
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.

Highly Desirable:

• Minimum 2 years of Order Management (or similar) experience in this sector.
• Familiarity with Sequel, Alteryx, Power BI, and/or Salesforce reporting.
• A proven ability to build strong, trust-based relationships with business partners across the organization.
• Knowledge of revenue recognition rules/requirements related to software/services
• Good knowledge of operational quote to cash business processes.
• Exposure to contract negotiation/drafting, including Legal and Financial Governance.

Expected salary:

Location: Dublin

Job date: Sun, 29 Dec 2024 04:43:47 GMT

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