Order Management and Customer Support

Job title: Order Management and Customer Support

Company: Humanology Recruitment


Job description:

• Permanent Full-Time position
• $65-70k salary on offer
• Located in a new, purpose-built office space in Tonsley

Link Assistive has an excellent opportunity for an experienced team member specialising in Order Management and Customer Support to join their supportive team!About the OpportunityThe successful candidate for the Customer Service and Orders Management role will handle purchase orders for Link Assistive (both overseas and local) and supports customer service. Your day to day responsibilities will include using Salesforce and Xero for stock management in Australia and New Zealand, quoting and emailing customers, updating order statuses, liaising with suppliers, and general office tasks.Duties will include but not be limited to:

• Purchase Orders: Create, send, and track purchase orders in Salesforce, liaise with suppliers, and enter orders and bills into Xero.
• Communication: Keep customers updated on order progress, email software delivery codes, and maintain clear internal communication with relevant coordinators.
• Assets: Work with the Logistics Coordinator to assign assets, assist with stocktakes, and provide monthly reports to the accounting department.
• Data Management: Optimise use of Salesforce and Xero, and collaborate with external partners to streamline processes and data management.
• Office Upkeep: Manage office consumables and services setup and maintenance.

About YouAs the person responsible for Customer Service and Orders Management, you will report to the Customer Service Manager, and will be an integral part of the Link Assistive Administration Team. In this role, you will show a willingness to undertake all aspects of the Link Assistive ordering, procurement and customer service process.To be successful in this role you will have:

• Demonstrated experience in Procurement and Customer Service across multiple regions
• Experience with CRM systems (preferably Salesforce and Xero)
• Proficient experience with Microsoft applications
• Excellent data entry skills with a high degree of accuracy and attention to detail
• High degree of numeracy and literacy
• Ability to multitask, work to deadlines and remain effective under pressure
• Great written and verbal communication
• Strong problem solving skills
• Ability to work autonomously and be a team player
• National Police Check / Criminal History Check

About Our ClientLink Assistive is the Australian and New Zealand branch of Tobii Dynavox, a multinational company from Sweden. As a small but expanding team, their members often take on diverse roles and responsibilities, demonstrating adaptability and versatility.Link Assistive’s Vision: Our vision is a world where everyone can communicate.Their Mission: Our mission is to empower people with disabilities to do what they once did, or never thought possible.Apply Now!If you have any queries please email humans(at)humanologyrecruit.com.au in the first instance, or call 1300 2 HUMAN.To apply, please ensure you click the Apply button, upload a CV and cover letter contained in one document. Please do not email your CV. All applications MUST be made online.Please Note: Our recruitment process will keep you regularly informed of the progress of your application. Please ensure that you check your email for updates (including your junk mail folder).Applications will remain open until a suitable candidate is appointed.

Expected salary: $65000 – 70000 per year

Location: Clovelly Park, SA

Job date: Thu, 27 Mar 2025 23:35:58 GMT

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