Order Administrator (Fixed Term)

Job title: Order Administrator (Fixed Term)

Company: Coherent Corp.


Job description: At Coherent Scotland, we develop laser systems. Our systems are deployed in a wide variety of markets including renewable energy, microelectronics, fundamental research, life sciences and medicine. We aim to make a positive impact on everybody’s life by providing customers with lasers with superior reliability and performance.Coherent Scotland has grown strongly and consistently over the past ten years, even through times of global economic slowdown. We have a healthy product development pipeline which will enable this growth to continue in the future. This will generate many exciting opportunities for personal growth within the organisation in the years to come. We develop and manufacture many different lasers on site as well as manufacturing lasers developed in other Coherent divisions.Coherent Scotland is based at the West of Scotland Science Park in Glasgow and is a subsidiary of Coherent Corp., a global leader in the manufacture of materials, networking equipment and laser products. We are housed in a purpose-built facility with research and development, manufacturing, and marketing all on one site.We have a friendly, business-orientated work environment and great staff facilities within our modern building, including as an on-site cafeteria. In addition, we offer a competitive remuneration package which includes a contributory pension scheme, subsidised private health care and free life assurance. However, if a work-life balance is important to you, you’ll also be pleased to know that we operate flexible core hours which provide the opportunity to start your weekend early.JOB SUMMARYWe are currently seeking an Order Administrator for a fixed term, 12-month period (in the first instance) for our facility in Glasgow, Scotland, UK.As an OA you will be responsible for providing effective, timely and accurate processing of orders for Coherent’ s diverse product lines. In this role you will interface with our global business units to ensure timely fulfillment of customer orders.PRIMARY DUTIES & RESPONSIBILITIES.

• Interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales order management functions.
• Process orders for the EMEA region.
• Reconcile and audit orders to customer contracts / purchase orders.
• Ensure orders and change orders are booked in accordance with Coherent’s global bookings, SOX and revenue policies.
• Review sales order packets for completeness and accuracy.
• Enter and book orders in the global Oracle ERP system including service & rental contracts.
• Ensure on time bookings.
• Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
• Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction.
• Provide timely order status and tracking information to internal and external customers.
• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
• Provide month end and quarter end support as needed to achieve corporate goals.
• Participate in projects and goals to support department and corporate goals.
• Process post sale service orders and RMAs for replacements and depot repair orders via the CRM system.
• Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales / services.
• Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.

EDUCATION & EXPERIENCE

• Experience in Order Management Environment with increasing levels of responsibility in order management.
• Experience in ERP systems, such as Oracle R12 Order Management, Customer Master, CRM, Service Contracts, IB.
• Experience in International Order Processing knowledge and related skills – carrier and incoterms.
• Experience in understanding inventory concepts and transactions.
• Experience with MS Office packages (Excel, Word, Outlook).
• Good written and verbal communication skills; must effectively communicate with all levels of internal and external personnel.
• Customer focused approach at work.
• Exceptional teamwork skills but also able to work on own initiative.
• Detail Oriented and organized.
• Exudes a professional presence and position.

Preferred Additional Skills

• Competence in Spanish language, both verbal and in writing, is desirable.
• Experience with international companies and corporate environments is desirable.

SKILLS & OTHER REQUIREMENTS

• Demonstrated problem solving and work prioritisation skills.
• Ability to keep up to date with technology and apply to business strategic plan.
• Ability to achieve results independently or working with others.
• Excellent interpersonal and communication skills; ability to communicate effectively with end-users, management, and staff.
• Ability to handle multiple priorities involving internal customer requests and demands.
• Ability to excel in a cross-organisational, cross cultural, global team environment.
• Handle special assignments promptly and professionally.
• Set a high standard of ethics, professionalism, and competency.

WORKING CONDITIONSWorking conditions typical of a climate controlled and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.SAFETY REQUIREMENTSAll employees are required to follow the site EHS procedures and Coherent Scotland EHS standards.QUALITY & ENVIRONMENTAL RESPONSIBILITIESDepending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.CULTURE COMMITMENTEnsure adherence to company’s values (ICARE) in all aspects of your position at Coherent:Integrity – Create an Environment of TrustCollaboration – Innovate Through the Sharing of IdeasAccountability – Own the Process and the OutcomeRespect – Recognize the Value in EveryoneEnthusiasm – Find a Sense of Purpose in WorkCoherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It’s an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

Expected salary:

Location: Glasgow

Job date: Sat, 29 Mar 2025 23:53:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck