Operations Performance Manager | Newmarket

Job title: Operations Performance Manager | Newmarket

Company: Metlifecare


Job description: At Metlifecare we create homes and communities. Places of belonging, villages humming with life. With a range of unique villages nationwide (and more in development), we are a well-known and trusted operator, and we take our role seriously.About the RoleMetlifecare is seeking a proactive Operations Performance Manager to drive revenue growth, cost control, and operational excellence across our village and care home network.Reporting to the Executive Operations Manager, this is a pivotal role in the Operations Team, designed to enhance and lead roster optimisation, cost control and champion our Meteor (UKG WMS) rostering application. The role will deliver actionable insights to support continuous performance improvement and surface up information around areas of concern and hands on proactive support to our village leaders. You’ll work closely with village teams to identify opportunities, implement best practices, and support strategic initiatives.Key Responsibilities

• Champion roster management with priority focus on care home roster standardisation and implementation.
• Design and implementation of process and controls to reduce the deviation from agreed rosters
• Analyse occupancy, revenue, and cost metrics (third party spend etc) to achieve informed decision-making
• Hands on support to village teams with performance reporting and corrective actions.
• Contribute to the development of the annual budget and forecasting process
• Coordinate the review of various village and care home revenue, rates and fees
• Track and report on Full Potential Plan (Strategy) initiatives project work

About YouWith a relevant tertiary business qualification, you will have 5+ years’ experience in a financial, commercial, or an operational management position within a people-focused business. Your background will have been in managing complex rosters, analysing datasets and for this reason you will be highly analytical, curious, commercially savvy, with inherent influencing and mature communication skills.Ideally you will have experience in aged care or retirement living with essential advanced Excel and Power BI skills. A background in business analysis and project coordination would be desirable.About usEstablished in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 36 villages located around New Zealand and employs over 2000 staff.Company Benefits include:

• 3 paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health Insurance – automatic cover free to all permanent staff
• Life Insurance – automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners.
• Kiwisaver payments continued for those opted in over the age of 65 years
• Employee assistance program (EAP)
• Refer a friend incentive of up to $1500*
• Education, Development and Training Support

How to applyPlease apply by clicking on the below APPLY NOW button or by visiting our careers pageNot sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page to see our other current vacancies.Please note that Identification and work eligibility is required with your application

Expected salary:

Location: Newmarket, Auckland

Job date: Sat, 09 Aug 2025 05:04:51 GMT

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