Operations Officer I (File Room Officer – Special Project)

Job title: Operations Officer I (File Room Officer – Special Project)

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.Contract Period: 6 months with potential to extend or convert
Pay Rate: $21.31 per hour
Location: Mississauga, ON
Location Type: Onsite
Business Hours: Monday to Friday; 8 AM to 4 PMJob Responsibilities:

• Locate the correct customer profile in our digital system based on the paper file provided.
• Print relevant customer profile information and insert it into the corresponding paper folder.
• Accurately log customer details for tracking, including file identifiers and preparation status.
• Organize and box folders for efficient scanning, ensuring all materials are complete.
• Complete assigned workload to meet SLA requirements for service and productivity.
• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
• Coordinate with the scanning team and other departments to ensure smooth workflow and timely processing.
• Support the timely and accurate completion of business processes.
• Investigate and escalate non-standard or high-risk activities as appropriate.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Keep others informed and up to date about all relevant or useful information related to day-to-day activities.
• Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework.

Experience & Qualification Requirements:

• Time management skills, Strong attention to detail, Strong organizational skills
• Able to work in a fast-paced environment
• Able to work a physical role – lifting and moving boxes, repetitive hand/wrist movement
• MS suites – outlook, excel (filling out cells)
• Data Entry Experience – completing spreadsheets with accuracy
• Previous work with SLAs
• Strong written and verbal communication skills

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $21.31 per hour

Location: Mississauga, ON

Job date: Sun, 27 Jul 2025 06:09:56 GMT

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