Operations Officer

Job title: Operations Officer

Company: Randstad


Job description: Randstad is seeking a highly motivated and experienced Operations Officer to join our team in Montreal. This is a 12-month contract position with the possibility of extension and conversion to a permanent role. The successful candidate will be responsible for managing a high volume of calls from internal and external partners, providing exceptional customer service, and ensuring efficient resolution of inquiries.Position: Operations Officer
Shift: 30 hours per week, Monday-Friday, 8am-8pm (rotating shifts)
Location: Montreal (Hybrid: 2 days in office – Wednesday & Thursday)Advantages
This role offers the opportunity to work within a leading financial institution, providing excellent career growth potential. The position includes a comprehensive 4-week training program.Responsibilities
Responsibilities include, but are not limited to: managing inbound calls from employees, government agencies, and merchants; addressing inquiries professionally and efficiently; maintaining accurate records; resolving complaints; collaborating with team members; meeting performance targets (call handling time and caller satisfaction); staying informed on product knowledge and procedures; confirming requests; and ensuring strong attention to detail and accuracy while meeting SLAs.Qualifications
The ideal candidate will possess the following qualifications: Bilingual (English and French – reading, writing, and speaking); excellent communication skills (written and verbal) in both French and English; active listening skills; excellent attention to detail and accuracy; basic computer skills (MS Office Suite); proven customer service experience in a high-volume environment; resourceful, with strong problem-solving skills. Call center experience and experience in banking, real estate, law, or government is considered an asset. Candidates must demonstrate a consistent employment history.Summary
If you are a highly motivated and experienced professional with excellent communication and customer service skills, we encourage you to apply. This is a fantastic opportunity to join a dynamic team and contribute to the success of a leading financial institution. Apply today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary:

Location: Montreal, QC

Job date: Thu, 29 May 2025 04:45:51 GMT

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