Operations Officer

Job title: Operations Officer

Company: Randstad


Job description: Join our team as an Operations Officer and contribute to the smooth running of our dynamic organization! You’ll provide comprehensive operational support, handling diverse transactions and processes. This role offers opportunities for analytical contributions to key projects and process improvements, enhancing service quality. Accuracy and timeliness are crucial, adhering to established guidelines and SLAs. You will interact with partners, manage your workload effectively, and stay informed on industry regulations. Confidentiality and discretion are essential.Position: Operations Officer
Shift: Monday-Friday, 8:30am – 5:00pm
Location: Mississauga (Hybrid – 2-3 days onsite)Advantages
Free parking. Gain valuable experience in data management, bank standards, and risk mitigation. Enjoy a collaborative and supportive team environment.Responsibilities
CUSTOMER:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner

SHAREHOLDER:

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct Skills: ? Ability to adhere to strict deadlines and handle high volumes of work ? Excellent quantitative and analytical skills ? Excellent organizational and time management skills ? Ability to work independently, as well as part of a team ? Self-motivated and goal-oriented ? Ability to adapt to changing policies and procedures ? Attention to detail is crucial. ? Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans) ? Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs. ? Knowledge of Global and WSS platforms would be an asset. Education/Experience: ? 0-2 years’ experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)”

Qualifications
Proficiency in Excel. 1+ years of data entry experience. Banking experience is preferred. Experience meeting SLAs and handling confidential information. Customer service experience. Post-secondary education is a plus. Prior risk management experience is beneficial.Summary
Apply now for this exciting opportunity! While the hiring process may not be immediately expedited, we encourage prompt applications.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary:

Location: Mississauga, ON

Job date: Thu, 24 Apr 2025 06:41:27 GMT

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