Operations Officer

Job title: Operations Officer

Company: Randstad


Job description: TD Wealth – back-office operations work. Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.Position: CAN – Operations Officer II
Shift: M-F 8:30-5
Salary: $22
Location: Toronto – 2 days onsite, 3 days remoteAdvantages
Opportunity for conversion to a permanent position. Two weeks of training provided.Responsibilities

• Positively contribute to the overall customer experience and loyalty index in each interaction.• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.• Create and/or recognize exceptional customer service through established programs.• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.• Provide subject matter expertise for internal and external partners within defined area.• Complete assigned tasks accurately & within established standards.• Actively participate in daily touch points and work distribution.• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.• Identify areas of risk and escalate as necessary.• Be knowledgeable and comply with Bank Codes of Conduct.• Identify, suggest and actively participate in process improvements.• Understand and apply bank/service centre operating policies and procedures.• Demonstrate flexibility by adapting to change within business area and unit.• Adopt new process and technology improvements.• Ensure necessary due diligence is taken to support the accuracy of all transactions

Qualifications

• Diploma in Business Admin or related field.• 2 years’ experience in an operations role (processing heavy tasks).• Ability to adhere to strict deadlines and handle high volumes of work.• Excellent communication and verbal skills.• Excellent quantitative and analytical skills.• Excellent organizational and time management skills.• Ability to work independently, as well as part of a team.• Self-motivated and goal-oriented.• Ability to adapt to changing policies and procedures.• Attention to detail and interpersonal skills.• Sound knowledge of Microsoft Office, proficiency in Excel is a must.• Knowledge of Global and WSS platforms would be an asset.• Previous Experience working in a financial institution is a plus.

Summary
If you are a detail-oriented and highly organized individual with experience in back-office operations and a strong work ethic, we encourage you to apply. This is a fantastic opportunity to join a dynamic team at a leading financial institution.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary:

Location: Toronto, ON

Job date: Sat, 19 Apr 2025 03:20:28 GMT

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