Operations Officer

Job title: Operations Officer

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.Contract Period: 03/31/2025 to 09/30/2025
Pay rate: $23 per hour
Location: Markham, ON
Location type: Hybrid, onsite twice per week
Business Hours: Monday to Friday, Rotational schedule – 2-week rotation – 7am-3pm and 11am-7pm shifts (EST)Job Responsibilities:

• Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interact with partners by responding to requests in an effective and timely manner.

Experience & Qualification Requirements:

• Experience as an Operations Officer (or similar role): 3 years
• Advanced Excel: 3 years
• Analysis Experience: 3 years
• Financial Reporting Experience: 3 years
• Banking experience: 1 year
• Salesforce experience: 1 year
• Data entry experience
• MS Office Suite (e.g., PowerPoint, Excel, Word, etc.): 3 years
• Organized and Attention to Detail
• Team Player
• Time Management Skills

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $23 per hour

Location: Markham, ON

Job date: Sun, 09 Mar 2025 07:51:00 GMT

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