Operations Executive, Tourism

Job title: Operations Executive, Tourism

Company: Hong Kong Tramways


Job description: Hong Kong Tramways is owned by RATP Dev Group, has been operating tram service in Hong Kong since 1904. Hong Kong Tramways is committed to providing passengers with a high level of service, with continuous enhancements in service quality and tram facilities. It has always been our goal to deliver a safe, economical & convenient ride for our passengers, as well as provide a caring work environment to our employees. Beyond its historic operation, Hong Kong Tramways is exploring new projects and business opportunities and can offer mobility possibilities within its parent company, thus providing personal development perspectives to our employees.Job Responsibilities:Backend Support (Office)

• Oversee operations and logistics of TramOramic Tour, including but not limited to replying sales and general inquiries, handling charter arrangement, etc.
• Maintain accurate financial and operations reports.
• Support the development of new tourism initiatives.
• Support the planning and execution of special events and marketing campaigns.

Frontline Operations (On-tram)

• Oversee daily operations of TramOramic Tour on-site (twice per week), including but not limited to pre-tour preparation and post-tour clean up.
• Address passenger inquiries on board and deliver excellent customer service.
• Manage passenger check-in and handle walk-in ticket sales.
• Ensure passengers’ safety by following all safety protocols and guidelines.
• Maintain cleanliness and tidiness of tram throughout the tour.
• Support special promotional campaigns occasionally.
• Work on ad hoc tasks assigned by supervisors/managers.

Job Requirements:

• A degree in any disciplines.
• Previous experience in tourism, customer service or hospitality is preferred.
• Good command of spoken and written English and Chinese, including Mandarin.
• High adaptability in working modes and are willing to work outdoors.
• Strong communication and problem-solving skills.
• Proactive, detail-minded, well-organized with strong sense of responsibility.
• Ability to multitask effectively.
• A team player with good interpersonal skills.

A competitive compensation package will be offered to the right candidate. Interested parties please apply by sending your CV stating expected salary, available starting date and contact number to [email redacted, apply via Company website].Candidates not notified within one month should consider their application unsuccessful. Personal data collected is solely for recruitment purposes and will be treated in strict confidence. Personal data of unsuccessful applicants will be destroyed after 3 months.

Expected salary:

Location: Hong Kong

Job date: Sun, 05 Jan 2025 08:05:31 GMT

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