Operations Assistant – HDMF Financing

Job title: Operations Assistant – HDMF Financing

Company: Filinvest Group


Job description: FILINVEST COMPANY: FILINVEST LAND INC.POSITION: Operations Assistant – HDMF FinancingPOSITION SUMMARY:The Customer Financing HDMF Associate processes the housing loan applications and service requests regarding HDMF loan concerns. They ensure that HDMF financing accounts will be applied and processed for a housing loan and assigned service requests are completed within the standard processing time.SCOPE AND RESPONSIBILITIES: * Processes HDMF financing and re-financing accounts within the given standard processing time starting from printing of technical requirements until foldering of customer requirements for QA.

• Effectively and appropriately communicates and assists our clients through phone, email or face-to-face interaction, to address their concerns and also collect necessary documentation and/or payments from clients for the loan to be processed within the given standard processing time.
• Ensures that service requests assigned to him/her are resolved/completed within set turnaround time.
• Ensure accurate documentation of folders prior delivery to Pag-Ibig.
• Sends daily productivity/accomplishment report to the Customer Financing HDMF Team Lead.

COMPETENCIES AND SKILLS REQUIRED:

• Customer Service Skills
• Negotiation SkillS
• Able to communicate effectively through written and verbal means in both English and Filipino

• Strong sense of organization and keen attention to detailsAble to multi-task, prioritize and manage time effectively

• Person with integrity and strong values
• High sense of responsibility and urgency
• Able to quickly absorb knowledge and adapt to constant changes
• Basic knowledge of office software (spreadsheets, documents and presentation)

Expected salary:

Location: Muntinlupa City, Metro Manila

Job date: Thu, 19 Jun 2025 22:43:49 GMT

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