Operation Manager – Payroll

Job title: Operation Manager – Payroll

Company: Vistra


Job description: It’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.We have an exciting opportunity for you to join our team as Operations Manager – Payroll. Reporting to the Senior Operation Manager – Payroll, this full-time and permanent position is based in Kuala Lumpur, Malaysia. The primary role will require strong project management, strong client engagement, strong Global Delivery Knowledge and understanding, internal stakeholder management and strong communication skills across many differing cultures.The role will require a strong background in Global Payroll Delivery. Understanding how to develop and implement Global Standards that ensures both delivery resilience and managing risk mitigation strategies when issue arise.In times of ‘Crisis’ this role will become the Single point of contact for both internal and client stakeholders. So a ‘cool head’ under pressure is necessary to assist in local recovery of underperformance whilst providing client communication of resolution activity and next steps.Key responsibilities:

• At a regional level build a network of support and communication processes to ensure remote country teams are able to be supported, coached and mentored
• Develop a deep domain understanding of local capability. Building a strong working relationship to support both local and global business needs
• Build a strong communication methodology to ensure effective communication to key stakeholders
• Be able to provide confidence in local service delivery by offering insights into local capability / capacity planning and risk mitigation as the payroll business grows
• Manage projects to timescales
• Interaction with IT, external providers including:
• Challenge, validation, and support of solutions/designs proposed
• Monitoring quality/fitness for purpose of developments
• Working with Project Managers to identify and mitigate Issues & risks
• Reporting & escalation of concerns & issues and develop necessary plans to mitigate any risks.
• Work closely with ALL client facing resources to ensure client issues are understood and proactive action taken
• Manage internal team & Business partner team to ensure deliver result in Win win situation.
• Manage resources for tasks support.

Key requirements:

• Global Payroll Delivery Expertise
• Experience building relationships and gaining credibility with all levels of an organization
• Demonstrated experience with working with diverse operational teams
• Experience in relationship management, including partnering with internal partners
• Strong working knowledge of Microsoft 365 applications, project management tools such as PPM, MS Project and general technical literacy.
• Experience in operational, process, and performance improvement projects and programmes including process mapping and process re-design.
• Self-organization / time management:
• Organized and executes tasks within the defined timeframe,
• Delivers outstanding work to tight deadlines and manage a diverse workload,
• Pays attention to detail and delivers high quality work products.

• Strong Communication skills: presents and communicates effectively
• Ideally 10+ years of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
• Ideally 10+ years of experience in an operations related environment, with a prove ability to deliver cost effective solutions and service design
• At least 7+ years for leading a team with success story and able to adapt in fast-paced environment.

Company Benefits:At our Malaysia office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications whichever relevant to your job nature ensuring you stay ahead in your field.If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!Location:MY

Expected salary:

Location: Kuala Lumpur

Job date: Sat, 15 Mar 2025 00:23:08 GMT

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