Job title: Network Support Analyst
Company: InSync
Job description: We are looking for a Network Support Analyst for a 10-month contract position, with possible extensions in Regina, Saskatchewan. Must be legally entitled to work in Canada.Position is available as on-site location. 8 hours a day, 40 hours a week. Normal business hours are Monday to Friday, excluding holidays. After hours and on-call work may be required.Role Description
The Network Support Analyst will provide for the day-to-day administration, management, and support of the site/plant LAN/WAN infrastructure.Responsibilities
- Operate and maintain support of the site/plant LAN/WAN infrastructure and associated LAN/WAN service objects and the LAN drops/access points for Local Network connected “end user” devices such as desktop, printers, multifunction printer, plotters, scanners, Wireless nodes, mobile devices, as per defined service levels.
- Network design/architectural design support.
- Video Conferencing technical support
- VOIP Network Telephony Support
- Wireless Network Support
- Operate, maintain, support, and manage all LAN/WAN services (site and plant) in an integrated managed fashion.
- Support of the following network disciplines:
- Cisco Firewalls
- SolarWinds
- CA Tool Suite
- Cisco Prime Infrastructure
- NetFlow Analyzer
- Company Internet and network related areas such as DNS, Email, SmartFilter, IDS/IPS etc.
- Citrix Load Balancer
- Cisco IOS
- Cisco hubs, routers, switches
- Cisco Catalyst Switches
- LANSpan IP
- ISDN
- xDSL
- SONET
- Satellite
- Wireless
- Ethernet, Fast Ethernet, Gigabit Ethernet
- Cisco Network Management
- Cisco/Tandberg video conferencing equipment (gateway, gatekeeper, codecs & bridges)
- Cisco/Tandberg Management Server (TMS)
- VOIP Network Telephony
- Implement software patches, upgrades, or refreshes to hardware or software upgrades or patches.
- Planning Network changes with third party vendors
- Single point accountability for coordinating the response and restoration to site LAN/WAN service requests and resolution of performance issues.
- Monitoring, gathering, and logging key system metrics for network connections and devices related to availability, latency, utilization, and memory usage using TCP/IP tools and standards such as, but not limited to:
- ICMP (Ping), SNMP (Simple Network Management Protocol and RMON (Remote Monitoring).
- Real time monitoring is done via CA Tool Suite and NetFlow Analyzer
- A network sniffer is also used to monitor network traffic in real-time, to assist with traffic analysis, incident troubleshooting, and capacity planning.
- Security monitoring via firewall agents to detect attacks. The use of the IDS/IPS probes to trigger alerts on possible intrusions.
- These processes and procedures are used 24/7 to deal with both prime time and after-hour network problems.
- Maintain network software level at current versions release n-1 of the current vendor releases.
- Provide access to the internet through local and one or more internet service providers.
- Provide Multi-Homed, Highly Available Internet Connectivity service.
- Configure the switches and Virtual Local Area Networks for allocated Internet connectivity.
- Incidents/problem resolution: Follow ITIL disciplines to execute incident and problem management processes.
- Manage LAN/WAN asset Installation, Moves Adds and Changes
- Implement and manage IMAC’s to site LAN/WAN services, as per T&S service request process.
- Security: Ensure that network security complies with Company Security policies and standards
- Disaster Recovery
- Network components of DR tests are planned and executed on a regular basis.
- Plan for network recovery activities with third-party vendors.
- Certified cabling plan
- Performance and Capacity reports
- LAN/WAN asset refresh plan
- Network (LAN/WAN) architecture diagrams.
- Configuration Records
- IOS images
- Expected to share responsibility with the Network Support Team to provide 7 x 24 rotational On Call Support
Required Skills and Experience
- 4-5 years of relevant experience as a network support analyst
- CISCO Network hardware configuration and administration
- Cisco related certifications (CCNA, CCNP, CCSP)
- Cisco/Tandberg related certifications (TCAP, TCEP)
- Experience with Cisco equipment.
- Azure firewall, load balancers and other networking infrastructure experience is an asset
Please note that while all applications are appreciated, only candidates selected for interview will be contacted.InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.
Expected salary:
Location: Regina, SK
Job date: Sun, 04 May 2025 07:54:52 GMT
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