MSP Program Manager

Job title: MSP Program Manager

Company: Experis


Job description: Are you an experienced leader with a passion for workforce solutions and operational excellence? TAPFIN, a global leader in Managed Service Provider (MSP) solutions under ManpowerGroup, is looking for a dynamic MSP Program Manager to drive client success, optimize talent strategies, and lead a high-performing team. In this role, you will manage end-to-end IT consultancy program delivery, build strong stakeholder relationships, and ensure compliance and continuous improvement across all operations. If you are ready to make an impact in a fast-paced, people-first organization, we want to hear from you!The Role
You will enjoy an exciting and varied workday, where you will support the operational process and the delivery of service solutions to a leading pharmaceutical client with head quarter in Denmark. You will be responsible for ensuring that the onsite team fosters a service-oriented culture and that SLAs and key performance targets are consistently met within the MSP program. Additionally, you will ensure that the procurement process complies with contractual requirements, internal policies, and best practices, while also identifying and supporting continuous improvement opportunities.Key Responsibilities

• Manages a team including performance, development, training, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team.
• Develop strong internal relationships with the team to ensure productive and long-term relationships and exceptional standards of service delivery and pro-active resourcing planning with the teams.
• Interfaces with key stakeholders (both internal and external) and facilitate communication channels between recruiting managers and the delivery team.
• Develop strong client relationships with all levels of management. Achieve and meet service levels as agreed with the client through the timely delivery and placement of contingent staff and/or Statement of Work. Management of delivery through the most effective sourcing strategy and classification without compromising on quality.
• Developing and maintaining all reporting and management tools/ reports for internal and external use.
• Supporting the Talent Solution Director in the strategic vision and development of the program and in managing strategic relationships with all partners including technology providers, consultancies and vendors.
• Ensuring compliance internally and externally at all stages of the procurement process.

Your Background
We are looking for a bright, proactive, and adaptable professional to join our team in supporting a leading MSP program. The ideal candidate brings a strong mix of operational expertise, people leadership, and client-facing experience. You should possess the following qualifications and attributes:

• Several years of experience in MSP, recruitment or consultancy, or procurement environments; additional experience is highly valued.
• Proven experience working with vendor management systems (VMS).
• Solid and proven experience in coaching, mentoring, and/or managing a team.
• Strong background in advising and partnering with hiring managers on sourcing strategies, behavioral interviewing, candidate management, and team leadership preferably within the IT consultancy or life sciences talent space.
• Demonstrated success in high-volume, fast-paced, international corporate environments.
• Excellent people management and communication skills, including the ability to deliver constructive feedback and foster team development.
• Collaborative mindset with a track record of problem-solving and implementing best practices across teams.
• Experience managing performance against KPIs, detailed reporting, and budget oversight.
• Ability to consult with clients to troubleshoot and resolve issues related to MSP, recruitment, or HR/procurement processes and methodologies.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• The successful candidate must be able to speak and write fluently in both Danish and English, as the role involves communication with both local and international stakeholders.
• Skilled in prioritizing and managing demanding workloads, with the confidence to push back when necessary.
• A true team player-supportive, dependable, and always ready to lend a hand.

What we can offer you
At ManpowerGroup, we offer more than just a job – we offer a meaningful career that makes a real impact. You will be part of a talented and committed organization who collaborate closely across the organization. We value a strong social culture and prioritize employee wellbeing and development.
We provide a competitive salary package, along with flexibility through our hybrid work model. You will have access to world-class development opportunities and a supportive, inclusive environment built on our core values: People, Knowledge & Innovation.
If you’re ready to grow with us, we’re ready to take you there!Start Date
As soon as possible.How to Apply
Attach your motivated CV (i.e., your CV with a few lines at the top explaining why you’re our new Program Manager), including a link to your LinkedIn profile. We conduct interviews on an ongoing basis, so we encourage you to apply as soon as possible.
If you have any questions about the position, feel free to contact Country Manager Heidi Rubæk via email.About TAPFIN, ManpowerGroup
TAPFIN is a leading managed service provider (MSP) dedicated to the innovation and delivery of integrated workforce management solutions worldwide. TAPFIN’s customized, scalable MSP solutions for contingent and project-based spend are instrumental in driving process, performance, and productivity improvements across the client organization, while providing visibility, predictability, risk mitigation and overall cost reduction. TAPFIN is part of ManpowerGroup Talent Solutions, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge. For more information, visit .ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower®, Experis®, and ManpowerGroup Talent Solutions® – creates substantially more value for candidates and clients across 80 countries and territories and has done for 77 years. In 2025, ManpowerGroup was named one of the World’s Most Ethical Companies for the 16th year in a row, confirming our position as the most trusted and admired brand in the industry. See how ManpowerGroup is powering the future of work:ContactHeidi RubækAttention!ManpowerGroup and all related companies such as Experis A/S, Right Management, etc. only communicate through official channels and never contact individuals via social media like WhatsApp or Telegram. All applicants must always apply for positions via our website: .We do not request any deposits from candidates to work as temporary workers or in any other matters, and we do not use foreign (Non-Danish) phone numbers. If you encounter such situations or have any doubts, please do not respond and contact us at: .

Expected salary:

Location: Hovedstaden

Job date: Wed, 30 Jul 2025 04:43:11 GMT

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