MS Dynamics 365 CRM Delivery Lead

Job title: MS Dynamics 365 CRM Delivery Lead

Company: Groom & Associates


Job description: We are looking for candidates that have passion for technical challenges, show strong analytical, problem-solving, and communication skills, and have hands-on experience with planning, designing, developing and implementing Microsoft enterprise solutions.This is a 12 month contract opportunity, you will be supporting a client engagement project in the financial sector. Presence in the office twice a week is required at the downtown Montreal office.Responsibilities:
– Prepare and lead requirements gathering workshops, and create detailed requirements documentation.
– Lead the definition of user stories and end-to-end process definitions that form the backbone of the D365 CRM/CE and Power Platform deployments.
– Lead the creation and refinement of product backlog items based on client requirements to ensure successful execution of agile sprint cycles during solution implementation.
– Collaborate with the technical team throughout the implementation to ensure successful delivery of the project.
– Lead the functional team to contribute to configuration of the solution.
– Lead the functional team to create and execute QA test plan and test cases during project delivery.
– Lead the functional team to develop functional training materials and deliver end user training for client during project delivery.
– Contribute to pre-sales efforts by providing support for proposals, client scoping sessions, presentation, preparation and delivery of tailored client demos.
– Maintain open communications, be directly connected to the client, lead meetings, and capture and distribute action items.
– Assist with providing inputs to the project plans, estimates and scope for sales proposals and statements of work.
– Stay current on Dynamics 365 Customer Engagement business applications and related technologies, particularly Dynamics 365 Copilot, Power Platform and Azure cloud technologies that support the solution.What you bring to the role:– Functional leads are expected to have 7+ years of business requirements analysis (gathering, documenting, and maintaining client requirements), and hands-on experience configuring Dynamics 365 CE applications and Power Platform.
– Strong experience delivering solutions based on Dynamics 365 CE applications: Sales, Marketing, Customer Service, Field Service
– Strong experience delivering solutions based on Power Platform: Power Apps, Power Automate, Power Pages
– Strong experience leading client workshops with key business stakeholders, requirements and design discussions, and facilitation of internal team meetings.
– Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
– Strong consulting and communication skills, with a collaborative and team-oriented nature.
– A passion for technology and its ability to improve business processes.
– Demonstrated analytical, problem-solving, organizational skills.
– Professional certification in Dynamics 365 CE applications and Power Platform is highly desirable
– Previous experience in a consulting organization is an asset.
– Scrum methodology awareness and previous work in an agile environment is an asset.
– Bilingual (French and English)
– Ability to work in office (KPMG and/or client office) an average of 2-days a week
– Previous experience in a consulting organization is an asset.We thank all applicants for their interest in this position; however, only selected candidates will be contacted.For more information about our recruitment services, please visit our website www.groomassocies.com.Votre partenaire en recrutement – Your recruitment partnerAre you interested in this job?MONTRÉAL, TORONTO, VANCOUVER, OTTAWAHEAD OFFICE360, St. Jacques, Suite G-100
Montreal (Québec) H2Y 1P6© 2019 Groom & Associates. All rights reserved.© 2018 – 2019 Groom & Associates. All rights reserved.CloseGet in touchLeave your contact information and one of our recruitment experts will contact you immediately.

Expected salary:

Location: Montreal, QC

Job date: Sat, 22 Feb 2025 05:32:37 GMT

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