MIS Support Officer

Job title: MIS Support Officer

Company: Compass Education


Job description: Come shape the future of education with us.About usAt Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We’re a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK, and we’re on a hugely exciting journey of further growth as we expand in the UK market.What we’re looking forWe are now looking for an enthusiastic person to join our established Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team. We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.Opportunities for rapid progression and exposure to other parts of the organisation will be available for the right candidate.What you’ll doYou will join the Compass UK support function, working with the Support Team Manager – UK & IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.You will empower schools to get the best out of their software through maintaining the UK Help Centre and providing excellent customer service.Specifically, you will:

• Ensure your Compass knowledge is up to date and thorough
• Provide solutions to schools by responding to their requests and solving problems as they arise
• Impart product knowledge around the Compass platform improving schools’ ability to use the software
• Manage communications through a range of channels – including live chat, emails, and phone calls
• Log and monitor tickets within Zoho, ensuring we meet our SLA
• Keep informed of developments in the Compass platform
• Keep abreast of news from the Department for Education to ensure the advice you give is up to date and accurate
• Escalate customer enquiries to the appropriate team, giving customers regular updates on the status of their issue
• With the Support Team Lead, help to identify schools where training or customer success input would improve the customer experience
• Develop and maintain Help Centre Articles
• Monitor the Compass Community
• Ad-Hoc tasks as directed by your manager

RequirementsAbout YouYou have a background in MIS Support, as a School Data Manager, or in an Exams Officer role, with hands-on experience working with school census processes. Your expertise in these areas allows you to provide valuable insights and support to customers effectively.Beyond your technical knowledge, you are:

• Customer-focused – passionate about delivering exceptional support and ensuring a great user experience.
• A problem solver – with excellent analytical skills and the ability to troubleshoot issues effectively.
• A strong communicator – able to explain complex concepts clearly and confidently, both verbally and in writing.
• A relationship builder – skilled at establishing rapport quickly and working collaboratively with a diverse range of stakeholders.
• Adaptable and proactive – capable of working independently while also thriving in a team environment.

Your ability to learn quickly, combined with your background in school data systems, will make you a key contributor to our team.BenefitsWhat’s in it for you?

• We come together with our unique strengths to work towards a common purpose – shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities – we want you to grow and get the most out of your role!
• 25 days Annual Leave + all statutory Public & Bank Holidays.
• Pension – 9.5% employer contribution.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.Prior to commencing employment, we will require:

• Verification of unrestricted work rights in UK (eg citizenship, passport, or birth certificate).

Annual Salary Range: £25,000 – £30,000 GBP

Expected salary: £25000 – 30000 per year

Location: London

Job date: Thu, 06 Mar 2025 23:44:20 GMT

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