MIS Reports Analyst

Job title: MIS Reports Analyst

Company: Wipro


Job description: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job DescriptionRole PurposeThe purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance͏Responsibilities:

• Provide support to Operational Leadership teams, Clients in a day-to-day basis, ensuring the reporting of all metrics and KPIs
• Create and maintain Operational Real Time applications, e.g., WFM/RTA tools
• Client Interaction as and when required
• Process Change Control & Development
• Making/Publishing real time/Historical data/reports available to the operation team
• Performs other task/duties assigned by the process head/SDL
• Work on any ad hoc responsibility given by process head in order to assist operations

͏Qualifications:

• Experience required 5-8yrs in same field.
• Advanced MS Office skills, e.g., MS Excel, MS Access
• Knowledgeable in VB/VBA, Power BI, Power Apps and Power Automate
• Ability to coordinate with Operations Managers for planning of staffing, capacity utilization, seating
• Good statistical, analytical and reporting skills
• Knowledgeable in call arrival patterns in call center environment in order to develop staffing requirements, rosters
• Knowledge in other WFM activities including Intraday Planning, Forecasting Shrinkage
• Scripting skills and database knowledge should be an added advantage

• Excellent communication (both written and spoken)
• Good Powerpoint Presentation and Power BI knowledge
• Good Power apps and Power Automation knowledge
• High proficiency in Microsoft Excel and other MS office application
• Leading by example and ability to handle stressful situation
• Problem solving skills
• Tech-savvy Mandatory Skills: MIS (Ops) .

Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Expected salary:

Location: Cebu

Job date: Thu, 15 May 2025 04:11:21 GMT

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