Mgr. Knowledge Management

Job title: Mgr. Knowledge Management

Company: McDonalds in India


Job description: About McDonalds in IndiaOne of the world’s largest employers with locations in more than 100 countries McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald’s global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.Job DescriptionPosition Summary:Mgr Knowledge ManagementThe Portal EEP Content Global Lead role is responsible for leading the EEP Portal content development for the Employee Experience Platform (HR Portal), providing employees around the world with useful content that will enhance the employee experience by making HR information accessible and easy to understand. The Portal EEP Content Global Lead professional develops content for use by employees, managers, and global people that will be maintained on the HR Portal and Knowledge base.Who were looking for:Key Responsibilities:

• Act as a thought leader for overall HR portal content strategy as part of global EEP design
• Define governance process including managing content submissions and changes, including developing a queue for content received after the agreed to submission period(s) and establishing prioritization criteria
• Operate as the lead for Portal Content submission with the 3rd party vendor, including understanding the vendors tools and processes
• Lead creation of style guides or suggest changes to ensure content is consistent and clear, based on McDonalds current practices
• Curation/development of HR information, policies, and content for use by employees, managers, and global people.
• Work with global markets to define their content needs and localize where necessary
• Optimize articles for SEO and accessibility
• Ensure written content is engaging for other assets as applicable
• Identify gaps in portal content and recommend new topics
• Coordinate with all global content SMEs to ensure development of content in line with project timelines and design requirements
• Edit content to ensure voice, grammar and style is on point
• Create and schedule posts for multiple social media channels
• Stay up to date on industry trends to support content development
• Distill complex concepts and language into content that is easily understood
• Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding and style
• Managing all the global HR knowledge articles and content/campaigns within our Servicenow HRSD portal.

Knowledge and Skill Requirements:

• Proven global experience developing content for internal and/or external HR knowledge databases or repositories is desired.
• Knowledge Management and/or Communications background focused on user experience and adoption, is desired.
• Broad HR functional knowledge with an understanding of employee and manager HR-related needs,is desired.
• Creating, editing, and maintaining documents used by employee for guidance (e.g., playbooks and wikis) for a variety of user types (e.g., crew, staff, executives)
• Experience with content management tool is plus.
• 5-10yrs exp in managing in Content Management preferably in (writing HR content / HR related articles) is required and knowledge of using ServiceNow HRSD portal is desirable

Work location:Hyderabad, IndiaWork pattern:Full time role.Work mode: Hybrid.Additional Information:McDonalds is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.McDonalds Capability Center India Private Limited (McDonalds in India) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonalds in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonalds in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Expected salary:

Location: Hyderabad, Telangana

Job date: Fri, 21 Mar 2025 08:26:47 GMT

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