Merchant Services Relationship Management – Payments – Vice President (Dublin, London or Bournemouth )

Job title: Merchant Services Relationship Management – Payments – Vice President (Dublin, London or Bournemouth )

Company: JPMorgan Chase


Job description: Job Category: Relationship ManagerJob Description:The role of the Merchant Services Relationship Manager will involve managing and nurturing relationships with key clients, ensuring their needs are met and identifying opportunities for growth. You’ll be a trusted advisor, developing a deep understanding of the business area and enhancing client satisfaction through strategic relationship management. The position reports to the EMEA Sales Leaders. The role qill be based in London, Dublin or Bournemouth.Job SummaryAs a Merchant Services Relationship Manager within the EMEA Payments Merchant Services team, you will be responsible for managing and nurturing relationships with key clients, ensuring their needs are met and identifying opportunities for growth. You will work closely with the Global Payments Sales team and other Global Banking Product verticals to deliver exceptional client service and strengthen client relationships.Job Responsibilities

• Develop and execute a comprehensive relationship strategy, fostering productive and professional relationships with clients both regionally and globally. Collaborate with HQ or globally based Relationship Managers and key client contacts within J.P. Morgan, such as Bankers, Treasury Services, and Trade representatives, to support clients globally and engage key internal stakeholders within the assigned portfolio.
• Lead strategic client engagements, providing guidance and support to junior Relationship Managers within the team, ensuring alignment with the overall business objectives.
• Strengthen our client relations by cultivating strong relationships, addressing specific client matters, and effectively communicating insights and updates to both internal and external stakeholders.
• Act as a strategic consultant for clients, identifying their needs and leveraging opportunities to upsell and cross-sell Merchant Services EMEA products. Provide expert problem-solving, data analytics, and advisory services to optimize the utilization of J.P. Morgan Merchant Services in EMEA.
• Deliver comprehensive insights into the merchant acquiring payment landscape in EMEA, collaborating with clients to build robust business cases and guide their decision-making processes.
• Contribute to a collaborative team environment by offering constructive feedback, participating in process improvement projects, and actively sharing best practices and innovative ideas.
• Treat every client interaction as an opportunity to enhance customer retention and demonstrate the value of Merchant Services and the broader Payments organization.
• Maintain meticulous records of client interactions, providing proactive reporting and dashboards at agreed intervals. Conduct customer satisfaction surveys and recommend strategies to enhance client satisfaction.
• Understand the unique challenges and requirements of the industry and client segments, partnering with internal stakeholders to develop, implement, and deliver complex products and solutions.
• Analyze key revenue and pipeline data to deliver insightful monthly reports to senior management, driving informed decision-making.

Required Qualifications, Skills and Capabilities

• Proven experience in payment processing and merchant acquisition, focusing on various payment methods, checkout experiences, and consumer behaviors in the EMEA region.
• Demonstrated ability to build and maintain effective partnerships with both internal and external stakeholders.
• Proficient in understanding and navigating multiple complex systems and processes.
• Proficient in computer software systems, including word processing and spreadsheets.
• Skilled in establishing and nurturing professional and productive relationships with peers, colleagues, and clients.
• Excellent communication skills, both verbal and written, with the ability to convey information in a polished and professional manner in all interactions.
• Strong organizational skills, with the ability to prioritize tasks effectively to meet deadlines.
• Collaborative team player with a strong sense of teamwork.
• Proactive and solution-oriented mindset, with a focus on flawless delivery and execution.

Preferred Qualifications, Skills and Capabilities

• Familiarity with the bankcard industry and its procedures is advantageous.
• Bachelor’s degree or equivalent in business administration, accounting, marketing, or related fields. Relevant work experience may be considered in lieu of a degree.

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Expected salary:

Location: London

Job date: Fri, 09 May 2025 00:34:07 GMT

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