MCQUEEN Client Advisor Vienna

Job title: MCQUEEN Client Advisor Vienna

Company: Alexander McQueen


Job description: Summary Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.At McQueen, we live and breathe a culture defined by our key Behaviours:

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Job DescriptionThe Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the client advisor will take full ownership of the exclusive relationships of the AMQ clientele.Key AccountabilitiesYou will be able to demonstrate the desired McQueen behaviours.Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritageExchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury productsFoster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when neededContribute to the visual display of the products in accordance with AMQ visual standardsEnsure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and proceduresFollow Company grooming, accordingly with AMQ standards and policiesBe driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire storeProactively seize all cross-selling opportunities, utilizing all product categories available in the storeMaintain and develop Client relationships through a custom-made approach and with the support of CRM and digital toolsStrengthen Client loyalty by participating in the Department or Store’s clientelling initiativesConstantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and proceduresOperate with the highest level of care and respect for the productAct in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executedKey RequirementsProven experience in a similar role within fashion retail companiesProven ability to drive and exceed individual and store KPIsExcellent commercial awarenessTeam-player mentalityStrong verbal and written communication skillsStrong selling skills and ability to overcome objectionsCustomer centric approach and an entrepreneurial spiritAbility to work in a fast moving and dynamic environmentLuxury product knowledgeKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Job Type RegularStart Date 2025-05-12Schedule Full timeOrganization ALEXANDER MCQUEEN GMBH

Expected salary:

Location: Wien

Job date: Tue, 08 Apr 2025 23:26:18 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck