Manager – Vendor Performance

Job title: Manager – Vendor Performance

Company: Emirates NBD


Job description: Job Category: Facilities & ProcurementJob Description:The ENBD Group Business Strategic Sourcing Unit sits within the Group Procurement Division. Group Procurement is responsible for the sourcing of all goods and services needed for the Group’s operations. The goal of the Group’s sourcing activities is to acquire the right goods and services for the intended purpose, at the right time, quality and cost. This process aims to balance the Group’s overall needs for economy, efficiency, value for money, suitability, competition, transparency, accountability, and environmental and social sustainability, while ensuring risks are properly managed.The Manager- Vendor Performance, is responsible for overseeing the performance and compliance of the bank’s vendors once they have been onboarded, ensuring they meet agreed service levels and contractual obligations. This role involves monitoring vendor performance, identifying and resolving performance issues, and fostering strong relationships with vendors to drive continuous improvement and alignment with the bank’s strategic objectives.On a day-day you will be responsible for:

• Vendor Performance Monitoring and Evaluation: Develop and implement a comprehensive framework to monitor vendor performance against agreed service level agreements (SLAs) and key performance indicators (KPIs). Analyze performance data to identify trends, gaps, and areas for improvement, ensuring vendors consistently meet the bank’s expectation.
• Issue Resolution and Escalation Management
• Vendor Relationship Management
• Compliance with Contractual Obligations
• Performance Reporting and Insights
• Continuous Improvement Initiatives
• Vendor Performance Metrics and Feedback Mechanisms
• Stakeholder Engagement and Collaboration
• Risk Management and Mitigation

To be successful in this role, you will need the following skills and experience:

• Bachelor’s Degree in relevant fields such as Supply Chain Management, Business Administration, Finance, etc.
• 7+ years of experience in sourcing or Supply Chain, with experience in vendor performance management
• 3+ years in managerial roles
• Technical Knowledge: knowledge of vendor performance management, vendor management
• Skills: stakeholder management, Microsoft, proficiency in sourcing software and tools, etc.
• Strong ability to manage a portfolio of vendors

What we offer you:

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work-life balance and wellbeing across the bank
• Preferential banking facilities for employees
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development

Expected salary:

Location: United Arab Emirates

Job date: Sun, 15 Jun 2025 07:18:57 GMT

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