Job description: Job Description:Role Purpose:Developing and managing the value-added services offered for the company with the main goal of enhancing customer experience and driving revenue growth.Position Information
Unit: Commercial
Division: Consumer
Location: Muscat
Grade: L3
Line Manager: Senior Manager Partnerships & Devices
Direct reports: Nil
Minimum role requirements:
Bachelor in relevant discipline
4 years of relevant experience
Key Accountabilities
Identify opportunities for customer value-added services
Contribute to strategy development and implementation
Collaborate with departments and vendors for service development
Work with Pricing & Business Cases for pricing and marketing strategies
Analyze feedback and data for service improvement and new opportunities
Monitor quality, delivery, and customer experience of value-added services
Implement policies and procedures for service management and delivery
Monitor competitors and identify trends for new service opportunities
Analyze financial performance and recommend improvements for services
Define metrics for measuring service success and track performance
Provide training and support to internal teams for service understanding and marketing
Ensure legal compliance of value-added services with applicable laws
Establish relationships with external partners and vendors for service development
Collaborate with other departments to integrate services into the overall customer experience
Report regularly to senior management on service performance and recommend improvements
Set SMART KPIs, evaluate employee performance, and provide support for skills development
Key CompetenciesLeadership
Assertiveness and Conflict Resolution
Fostering Learning and Development
Inspiring and Leading Others
Leading Change and Cultivates Innovation
Visioning and Alignment
Behavioral
Drives Achievements
Ethics & Compliance
Timely Decision – Making
Technical
Business Partner Management
Product Management
Expected salary:
Location: Muscat
Job date: Tue, 12 Aug 2025 04:33:26 GMT
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