Manager Value Added Services

Job title: Manager Value Added Services

Company: Omantel


Job description: Job Description:Role Purpose:Developing and managing the value-added services offered for the company with the main goal of enhancing customer experience and driving revenue growth.Position Information

• Unit: Commercial
• Division: Consumer
• Location: Muscat
• Grade: L3
• Line Manager: Senior Manager Partnerships & Devices
• Direct reports: Nil
• Minimum role requirements:
• Bachelor in relevant discipline
• 4 years of relevant experience

Key Accountabilities

• Identify opportunities for customer value-added services
• Contribute to strategy development and implementation
• Collaborate with departments and vendors for service development
• Work with Pricing & Business Cases for pricing and marketing strategies
• Analyze feedback and data for service improvement and new opportunities
• Monitor quality, delivery, and customer experience of value-added services
• Implement policies and procedures for service management and delivery
• Monitor competitors and identify trends for new service opportunities
• Analyze financial performance and recommend improvements for services
• Define metrics for measuring service success and track performance
• Provide training and support to internal teams for service understanding and marketing
• Ensure legal compliance of value-added services with applicable laws
• Establish relationships with external partners and vendors for service development
• Collaborate with other departments to integrate services into the overall customer experience
• Report regularly to senior management on service performance and recommend improvements
• Set SMART KPIs, evaluate employee performance, and provide support for skills development

Key CompetenciesLeadership

• Assertiveness and Conflict Resolution
• Fostering Learning and Development
• Inspiring and Leading Others
• Leading Change and Cultivates Innovation
• Visioning and Alignment

Behavioral

• Drives Achievements
• Ethics & Compliance
• Timely Decision – Making

Technical

• Business Partner Management
• Product Management

Expected salary:

Location: Muscat

Job date: Tue, 12 Aug 2025 04:33:26 GMT

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