Manager – Strategic Planning & Quality Control

Job title: Manager – Strategic Planning & Quality Control

Company: CCG Property Services Limited


Job description: About Chinachem GroupFounded in 1960, Chinachem Group is a private real estate company dedicated to making better places to live, work and raise future generations in Hong Kong and beyond. With a diverse portfolio spanning residential, commercial, retail and industrial buildings for sales and investment, Chinachem Group has also invested in hospitality, property management and elderly service sectors.At the core of Chinachem Group’s mission is the creation of long-term value for our shareholder, which in due course will be a charity.In operating our various businesses and pursuing new projects, we aim to empower our tenants, customers and partners through the environments we create. Our focus is on positively impacting the communities we serve while delivering lasting commercial, social and environmental benefits.This is our vision for creating and operating Places with Heart.Space to make a transformative impact, career and life.At Chinachem, we create space for every kind of brilliant, and define ourselves by our purpose and impact. Our people are the pulse of the business, and it’s our entrepreneurial, vibrant culture that’s at the heart of our success. We offer a workplace where talent is empowered to have positive impact.Originate world-class, world-changing work and experiences that enhance regeneration, resilience and recognition. Share in the successes and rewards that we’ll build as a team.How you will make an impact:Strategic Planning & Business Growth· To assist in planning the property services strategies to align with the Group’s objectives and KPIs· To drive and monitor the implementation of strategic plan and quality service among all business units· To facilitate the communication, cooperation and collaboration between all business units and functional teams to build a culture of teamworkQuality Control & Process Improvement· To assist Director of Property Services in ensuring the delivery of the quality and service strategies to all business units and facilitate their proper execution· To ensure standardization of SOP of all business units as a whole· To interact and liaise closely with the Group related to the Group policies and procedures mattersPerformance Monitoring & Reporting· To review the operational performance and compliance of all business units and identify any potential shortfalls and areas for improvements in specific areas· To coordinate with all business units to identify the specific objectives and key performance index and monitor the achievement· To drive all business units on excel higher continuously in quality service· To oversee quality assurance team to ensure the functions are carried out in a timely and accurate manner including but not limited to the following:

• Maintain the quality management in accordance with the International Standard and statutory requirement
• Develop, implement and maintain the quality assurance documentation of CCG PS covering property management service, cleaning service, security service and M&E service
• Determine, review and recommend the areas for improvement and monitor the compliance of the policies and procedures through audit, site visit, risk assessment and staff feedback
• To oversee the external audit and plan for the execution of internal quality audit and operation inspection
• To facilitate the understanding of all relevant staff to the executive of the related guidelines and procedures

· Analysis of the data collected from all business units and prepare the report for management review and recommend corrective actions based on data-driven insights· Ad hoc tasks assigned by the Director of Property ServicesWhat we are looking for:

• Degree holder in quality management, property management, building services or property related disciplines
• At least 10 years’ solid experience in quality management process implementation and reinforcement of which 5 years at a managerial level
• Familiar with ISO 9001 Quality Management System, ISO 14001 Environmental Management System and ISO 45001 Occupational Health & Safety Management System
• Excellent analytical, organizational, and communication skills
• Strong planning and project management skills
• Ability to manage quality documentation and track performance using KPIs
• Proficient in both written and spoken English and Chinese (Cantonese & Mandarin)
• Experience in property management industry and knowledge in BIM is an advantage

At Chinachem, we share a singular vision: “Places with Heart.” This binds us together in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. We encourage all of us to do good and engage with our communities through our CCG Hearts Loyalty Programme. Yet, while united in purpose, we deeply respect individual differences and champion diversity and inclusion throughout our organisation. In the year 2022/23, over 42% of our management positions are held by women. As an equal opportunity employer and a proud signatory of “The Racial Diversity & Inclusion Charter for Employers,” we warmly welcome applicants from all backgrounds to join the Chinachem family.We offer a comprehensive package that mirrors our genuine appreciation for the contributions you’re set to make. Should our collective purpose align with your personal and professional aspirations, we invite you to be a part of our transformative journey. Forward your full resume, highlighting both current and expected remuneration and your earliest availability, to our Human Resources Manager at Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N.T. For those preferring a streamlined approach, the “Apply now” option is just a click away.We give every application the attention it deserves. However, if you haven’t received a response within 8 weeks, please understand that we might be looking for a different fit at this time.The personal data you provide will be treated with the utmost confidentiality and used solely for recruitment purposes. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. However, we assure you that all personal information shared during this journey will be retained for 24 months and then subsequently erased. Where there are suitable vacancies in our subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent.We strictly adhere to all applicable data protection laws and regulations, including the Personal Data (Privacy) Ordinance. Your personal data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their personal data collected. To do so, please submit your request in writing to the HR Department at Chinachem Group by emailing [email redacted, apply via Company website] with the subject line ‘Personal Data Access Request.’ You may also submit your request directly to the Human Resources Department at 35-38/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.In creating Places with Heart, we prioritise empowering our people to make a transformative impact, career and life.

Expected salary:

Location: Tsuen Wan, Hong Kong

Job date: Sun, 03 Aug 2025 07:25:51 GMT

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