Manager – Personal Financial Services (Customer & Process Management)

Job title: Manager – Personal Financial Services (Customer & Process Management)

Company: Hong Leong Bank


Job description: If you are looking to excel and make a difference, take a closer look at us…

• Perform evaluate on current business practices and processes with an aim to improve productivity and sustain business grow by simplify and digitalize processes & policies to be aligned with the bank vision “Digital at the core”.
• Facilitate process improvement and assist business owners in improving existing process performance through analysis and customer experience input
• Drive process re-engineering / new initiatives with relevant stakeholders to achieve project objective – efficiency level (TAT), cost savings, control effectiveness, process sustainability, improve customer experience, compliance with internal & external regulations & policies and support business goals.
• Strong analytical and product management such as thorough understanding of business needs and translate them into business enablers to increase revenue / reduce cost of operations.
• Identify process improvement opportunities, define improvement requirements and act as a liaison between the business and project management team related to the changes/enhancement.
• Other responsibilities include

• Gathering information from customer and stakeholders in addition to the statistical data to ensure that any strategies implemented are feasible
• Coordinate with relevant stakeholders to perform prior and post implementation analyse, performance and results benchmark to update management.
• Provide guidance or training to operation units and front liners on the new processes / initiatives.
• Provides direction and lead the project team to succeed in the team’s initiatives
• Obtain buy-ins, influence & motivate stakeholders to execute initiatives on a timely manner
• Where relevant, initiate UAT and drive project teams to meet business objectives & timelines

Who are we looking out for:

• Candidate must possess at least a Diploma or Degree in Business, IT, Administration, Management or equivalent
• Min 5 years of working experience in banking /IT/Fintech industry with experience in business, banking system and processes.
• Good inter-personal and communication skills

About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.

Expected salary:

Location: Malaysia

Job date: Sat, 08 Feb 2025 02:21:30 GMT

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