Job description: Job Description:Role Purpose:Managing and enhancing the performance and quality of the Digital & Applications Unit, encompassing IT Performance Management, Vendor Management, Audit & Security Compliance, as well as Talent Strategy and initiatives for upskilling/reskilling resourcesPosition InformationTitle: Manager Operation Excellence
Unit: Tech & Digital
Division: Digital Application
Location: Muscat
Grade: L3
Line Manager: General Manager Application Operation
Direct reports: Nil
Minimum role requirements:
Bachelor’s degree in relevant discipline
Internal Applicants: 4 years of total experience. Years of experience in leadership will be an advantage
External Applicants: 6 years of total experience. Years of experience in leadership will be an advantage
Key Accountabilities
Develop and implement IT process improvement initiatives for operational optimization and cost reduction.
Lead the development and implementation of IT frameworks, policies, and procedures for regulatory compliance and industry standards.
Manage IT capabilities and knowledge management for supporting strategic objectives.
Implement talent sourcing and development strategies to build a skilled IT team.
Manage IT performance and SLAs to ensure high-quality service delivery.
Review vendor performance and manage relationships to meet IT objectives.
Conduct audits to ensure IT systems comply with regulatory and security standards.
Ensure efficient and effective IT operations aligned with strategic objectives.
Analyze incidents, identify problems, and provide root cause analysis for prevention.
Provide performance reports to management as requested.
Set SMART KPIs, evaluate employee performance, and provide support for improvement
Key CompetenciesLeadership
Assertiveness and Conflict Resolution
Fostering Learning and Development
Inspiring and Leading Others
Leading Change and Cultivates Innovation
Visioning and Alignment
Behavioral
Drives Achievements
Ethics & Compliance
Timely Decision – Making
Technical
Compliance and follow-up
IT Governance & Standards
Expected salary:
Location: Muscat
Job date: Thu, 17 Apr 2025 03:13:02 GMT
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