Manager of Customer Delivery Management

Job title: Manager of Customer Delivery Management

Company: Diebold Nixdorf


Job description: Job Category: Service OperationsJob Description:Changing the world, influencing the digital future!Expect more. Connect more. Be more at Diebold Nixdorf.More than 160 years ago, we started by manufacturing safes and vaults – security is encoded in our DNA. We are pioneers in development, sales and service of ATMs, cash registers and self-checkouts, including development and supply of SW and HW. Our teams do everything possible to make shopping and paying as convenient as possible for users. We are the innovation partner for most of the TOP 100 financial institutions and TOP 25 retail chains. Together, we impact the lives of more than 75 million people worldwide.Our solutions connect the physical and digital worlds through cash and non-cash transactions – quickly, securely and efficiently. Become part of Diebold Nixdorf and help us make shopping easier for people.As a Manager of Customer Delivery Management, you will be responsible for the leadership of the team and for managing service delivery in the banking and retail sector. The main objective is to ensure seamless service delivery, manage client contracts and optimize performance to achieve the highest level of customer satisfaction. Focus on customer satisfaction, effective service management and cost optimization.Do you want to influence the banking and retail sector and build strong relations with customers and across our team? Now you have the chance!WHAT WILL YOU BE DOING AS MANAGER OF CUSTOMER DELIVERY MANAGEMENT?

• You will act as the main contact person for clients and ensure effective communication between the customer and internal teams (technical support, logistics, sales department)
• You will monitor SLA and key performance indicators, analyzing service performance and implementing quality improvement measures
• You will ensure rapid response to operational issues, negotiate solutions with customers and coordinate internally to minimize the impact on operations
• You will maintain information on the installed base
• You will be responsible for service invoicing, forecast of income and costs for future periods
• You will oversee financial management and cost optimization- responsibility for P&L of a specific customer, monitor costs and find opportunities for more efficient operations
• You will be managing projects – ​​installation of ATM, ATS, smaller support projects according to customer requirements
• You will act as a leader of a CDM, project managers and supportive roles and you will coordinate activities between individual departments

WHAT EXPERIENCE / SKILLS DO YOU NEED?

• You have experience with the management of small teams (around 10 members)
• You can implement strategies from crises management
• You are experienced with customer-facing roles
• You can cover multiple projects
• You have fluent or native communication in Czech language (at least C1 level)
• You have fluent business communication in English language (at least B2 level)

WILL YOU FIT IN?

• You can clearly communicate, negotiate and present information
• You are able to build strong relations within internal teams as well as external customers
• You are willing to work from the office 2 or 3 times per week

NICE TO HAVE (BUT NOT NECESSARY)

• Understanding of software solutions and IT knowledge
• Experience with deployment of services and solutions
• Ability to manage logistic activities

WHAT DO WE OFFER?

• Prestige – we implement interesting projects for international clients
• Stability & perspective – we have been on the market for many years and operate globally
• Great team – we maintain friendly and helpful relationships, we are not just colleagues
• Innovation and development – we support individual development and professional training, experienced colleagues are also happy to pass on their experience
• Remuneration – in addition to fair wages, we have annual bonuses according to the company results
• Flexibility – we accommodate parents and support work-life balance
• Public transport – we will reimburse you a yearly voucher for public transport in Prague / Pilsen
• Time off – 5 weeks holiday + 4 sick days + 3 bridge days
• Equipment – of course you get a laptop and phone including unlimited tariff and up to 10 GB of data
• Cafeteria – you choose your own benefits; we will give you 15 000 CZK per year to your Pluxee card
• Meal vouchers – for lunches you will have 200 CZK / day on Pluxee card
• MultiSport – we support physical and mental health of our colleagues
• The future – we contribute to your pension insurance
• Allowance for working from home – we contribute 705 CZK gross per month for working from home
• Good thing – we have 2 days of paid time off for charity activities
• Special discount on tariffs – special discounts on tariffs for up to 5 numbers with T-Mobile
• Advantages – you can take advantage of benefits like the Makro Card and Datart VIP program

Our success is never a job for one person! We look forward to you joining our team. Don’t miss the opportunity to become one of us!More about usWhy should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformationWe have 23 000+ great colleagues in 130+ countries around the world creating technologies of the future, together.Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.*Diebold Nixdorf is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. *** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes. **We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found#LI-RD1#LI-Hybrid

Expected salary:

Location: Hlavní město Praha

Job date: Fri, 02 May 2025 01:32:33 GMT

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