Manager – Lean Digital Transformation – Trust & Safety

Job title: Manager – Lean Digital Transformation – Trust & Safety

Company: Genpact


Job description: Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Lean Digital Transformation – Trust & Safety
A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) around Trust & Safety (content moderation, AI labeling, ad moderation, etc.), through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital/ Analytics solutions
The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, and other Advanced technologies by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often, gives exposure to senior stakeholders – internal and external.
Responsibilities

• Create a roadmap for driving lean digital transformation and process improvement for the client’s core and enterprise operations
• Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
• Lead digital led transformation Projects for the business, individually complete 2-3 high impact projects per year per guidelines of certification
• Program management – involving cross-functional teams and multiple project leads for timely delivery of results and outcomes
• Lead and Implement business process management system for new clients
• Drive Lean Digital Transformation DNA – training, testing & certification, lead any other analytics and productivity initiatives that come up
• Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects

• Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc.
• Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder

Qualifications we seek in you!
Minimum Qualifications / Skills

• Post Graduation / MBA
• Certified Black Belt
• Certified Project Manager
• Program Management skills – leading clusters of individual projects in parallel through wide cross-functional teams
• Strong influencing skills and clarity of thought and ability of driving change
• Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them
• Working/functional experience of offerings such as Predictive Analytics, Machine Learning, etc.
• Ability to challenge status quo & out of the box thinking

Preferred Qualifications/ Skills

• People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others.
• Executive presence and has high impact oral and written communication
• Creates a team environment of accountability and commitment for reaching project goals.
• Should be open to traveling to multiple client locations
• Ability to work in diverse teams and with multiple internal and external stakeholders
• Black Belt Certification is a must and Project Management and RPA Certification is an added advantage

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

Expected salary:

Location: Hyderabad, Telangana

Job date: Fri, 20 Jun 2025 07:03:50 GMT

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