Manager, GCXM – CX Business Process Re-Engineering MY

Job title: Manager, GCXM – CX Business Process Re-Engineering MY

Company: CIMB


Job description: Job Category: Customer ExperienceJob Description:Are you eager to make a meaningful impact through process transformation, customer experience, and innovation? This is your opportunity to be part of a dynamic team dedicated to driving business improvements that enhance customer satisfaction, service propositions, and overall business performance.About the RoleAs a key contributor in Business Process Re-engineering, you will play an active role in strategic process improvements that align with our Group’s customer-centric vision. Under the guidance of senior leaders and cross-functional teams, you will support and implement initiatives that create measurable business value.You will apply Lean Six Sigma and other process improvement methodologies to optimize workflows, improve efficiencies, and foster a culture of continuous improvement. This role will provide hands-on learning opportunities, allowing you to develop expertise in customer experience (CX), business process re-engineering (BPR), and operational excellence.

Expected salary:

Location: Malaysia

Job date: Wed, 18 Jun 2025 06:56:09 GMT

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