Manager, GCS Central Support, Underwriting Services, GCS Ops

Job title: Manager, GCS Central Support, Underwriting Services, GCS Ops

Company: Randstad


Job description: Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…
Location: Toronto, ON (Onsite)
Salary: $56/Hour
Duration: 18 months (Possibility of Extension/ Conversion)
Global opportunities for professional growth and developmentAdvantages

• Gain experience working for a well-known insurance company
• competitive rate
• Full time hours on a 18 month contract
• Possibility of extension/ conversion into FTE

Responsibilities

• Manager of key broker and MGA operational relationships building and fostering collaborative

ways of working aligning to Strategy while maintaining awareness and open transparent
communication of Broker/MGA and Management initiatives

• Lead two core teams within the overall team
• You motivate and guide the quality of underwriting when conducting support authority reviews in

accordance with governance standards as required.

• Foster team competency and capability with sound underwriting practices that meet risk

and controls.

• Negotiate and amicably drive solutions with external broker and MGA partners in data quality,

report timing and financial discrepancies that yield a high degree of accuracy.

• Execute and deliver on time project outcomes while meeting the competing demands of day to

day business.

• Active leadership and team involvement in project execution when required, including GCS

strategic initiatives by engaging with GCS Operations and Underwriting and other business
partners

• Managing team workload and provide direction to a team of service support, underwriting support

and underwriting technical support assistants, providing a good balance of delegation

• Collaborating with the leadership team and Operations in the creation and implementation of

standard processes/guidelines/transactions through set parameters

• As a passionate and engaging leader, mentorship and development of the team is key to our

success, and involves performance reviews and development plans.

• Encourage and demonstrate accountability while taking initiative with more difficult and nonstandard situations, equipping the team to be self-solution focused
• While managing all aspects of people management and building winning capabilities, you will

collaboratively craft simplicity within processes, manage to KPI’s & operational metrics and
dedicate time to monthly one-on-one and team building meetings with the team

• Applying out of the box thinking in sourcing and executing automation and process optimization,

you will collaborate and solution supporting ease of doing business with stakeholders and the
business.

• Your engagement in active discussions with Line Leads, Billing Leadership, Finance, CTU and

external partners ensures continuity and on time SLA’s in back office operations supporting
Commercial Underwriting and Operations strategy.

• Report on operational performance using data and analysis, including but not limited to;

accounting discrepancies, RPA upload accuracy, data quality, pre and post bind workflows,
delegated underwriting authority business relationships, root cause analysis of issues providing
solutions to systemic issues in an effort to improve efficiency and accuracy in dataQualifications

• Post-Secondary education in insurance or a related field, and/or equivalent work experience in

commercial insurance

• Proven experience (minimum 5 years) in commercial underwriting background coupled with

CIP/CRM (or enrolment) is considered an asset

• Proven business insights and real passion for relationship management.
• Leadership experience and capabilities (i.e. project lead, formal supervisory/leadership

experience leading a team of direct reports)

• Excellent underwriting skills with knowledge of rating and risk selection.
• Above average experience with legacy systems and insurance tools including RTM,

Salesforce, QLIK and MS office suite

• Solid written communication skills and ability to write in the context of advising and teaching
• Exceptional communication skills with the ability to convey decisions and information clearly with

front-line staff, external and internal partners/stakeholders

• Ability to develop strong business relationships, externally with brokers/MGAs and internally with

other areas (e.g. CTU, commercial lines branches).

• Lead and guide the problem resolution process according to appropriate company guidelines and

policies. Leading by example, the customer experience is kept in the forefront at all times.

• Proven track record of effectively leading through change
• Experience leading a hybrid team is preferred
• Willingness to work in office and travel to lead at offices according business

charterSummary
Are you interested in the Manager, GCS Central Support, Underwriting Services, GCS Ops position in Toronto? Apply online today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary: $56 per hour

Location: Toronto, ON

Job date: Sat, 22 Mar 2025 03:36:23 GMT

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