Manager, Fraud Operations Investigations – Wealth & Personal Banking

Job title: Manager, Fraud Operations Investigations – Wealth & Personal Banking

Company: HSBC


Job description: Job descriptionSome careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.We are currently seeking a high calibre professional to join our team as a Manager, Fraud Operations Investigations.Principal Responsibilities

• Investigate complex and significant fraud cases and compile investigation reports to provide findings and identify potential control weaknesses, ensuring all regulatory, management and high level reports, presentations and documents are accurate, properly scoped and completed within established time frames
• Review serious or complex operational or control issues, determine and present the optimal options for resolution
• Communicates information on the most significant and sensitive investigations and related mitigating actions to support and facilitate a strategic appraisal of the relevant risks. Able to develop strategic capability to mitigate future threats in response to these significant investigations
• Identifies and escalates the most significant and sensitive investigations to ensure appropriate prioritization, resourcing, and investigative strategy. Communicates to all key stakeholders the ongoing status of such investigations and the related mitigating actions
• Operates within a systemic capability to refer investigative findings and recommendations to other parts of the firm for follow-on action to mitigate the identified fraud risk, track the response, and ensure appropriate governance
• Personally provides the subject matter expertise necessary to inform the work of other parts of Fraud, including but not limited to innovations in analytics, identification of typologies, policies and procedures, the engagement strategy, training, and a potentially more effective and efficient regulatory landscape

Requirements

• University degree in a relevant discipline, or a professional qualification
• Minimum 5 years of solid experience in fraud operations/ fraud risks/ investigations or relevant disciplines
• Strong communication skills to drive the team to meet increasing demand and objectives
• Proven ability to work with senior stakeholders and business sponsors
• Able to think laterally and take a pragmatic approach, when necessary, to issue resolution
• Ability to exercise sound judgment in decision making practices
• Able to cope with pressure and tight deadlines
• Must possess effective presentation, reporting compiling, interpersonal, negotiation, communication and analytical skills

You’ll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.

Expected salary:

Location: Kowloon City, Hong Kong

Job date: Thu, 27 Feb 2025 00:24:34 GMT

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