Manager, Fraud Management – Fraud Prevention & Investigation MY

Job title: Manager, Fraud Management – Fraud Prevention & Investigation MY

Company: CIMB


Job description: Job Category: ManagementJob Description:Key ResponsibilitiesFraud Detection and Investigation: Investigate cases based on the bank’s internal fraud investigation process, determine whether a transaction is fraudulent, and update and escalate the case status accordingly.  Case Management: Handle all confirmed fraud cases, ensuring they are assigned to the appropriate investigator and that the investigation process is followed through to completion.  Collaboration and Communication: Work closely with departments such as the Customer Resolution Unit (CRU), Business Call Centre, Relationship Managers, Sales Managers, and external parties like PayNet and BNM to ensure comprehensive fraud monitoring and investigation.  Reporting and Documentation: Prepare, update, and send fraud monitoring performance trackers and reports to relevant stakeholders on a regular basis.  Process Improvement: Continuously improve the fraud investigation process by incorporating feedback and lessons learned from previous cases to enhance efficiency and effectiveness

Expected salary:

Location: Malaysia

Job date: Fri, 18 Apr 2025 07:19:02 GMT

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