Manager, Customer Success Midmarket, AEC APJ

Job title: Manager, Customer Success Midmarket, AEC APJ

Company: Autodesk


Job description: Job Requisition ID #25WD88125Position OverviewThe Manager, Customer Success Midmarket, AEC APJ is responsible for leading a team of Customer Success Managers managing a selected book of some of our largest regional Business customers in the APJ countries. Our Customer Success Managers oversee our valued customers’ end-to-end partnership lifecycle, with a focus on driving success in the “onboard,” “use,” and “extend” stages as they adopt Autodesk products, solutions, and services. The team engages directly with customers proactively through outcomes- and value-led interactions, building and executing quality Customer Success Plans.This People Manager role will oversee the mindset, skillsets, and practices of the team to ensure that our selected customers achieve maximum outcomes and value and have solid reasons to invest more and more in a partnership with Autodesk. You will manage 5-6 high-performing Customer Success Managers focused on the AEC (Architecture, Engineering, and Construction) industry, who are located in various countries within the Asia Pacific and Japan region. Please note that as Autodesk evolves the Customer Success function, the industry mix, the number of team members, as well as the country mix, could change in the long run.This role can be based in Singapore, Australia, Japan, or India and involves close collaboration with peers across EMEA and AMER regions to embed customer success best practices into global teams. The position also works cross-functionally with Sales, Technical Sales, Technical Support, Channel Partner Managers, and other Autodesk go-to-market teams in APJ countries to drive customer value, adoption, and growth.The ideal candidate is a highly motivated, tenacious self-starter with a proven track record of building, leading, and inspiring high-performing customer success teams. We’re looking for someone who is deeply committed to the principles of Customer Success, understands the importance of value-driven and ROI-based account management, and embraces a “when our customers win, we win” mindset. This position reports directly to the Senior Manager of Customer Success, APJ.ResponsibilitiesHire, manage, mentor, coach, and develop a team of AEC Customer Success Managers across APAC & JapanDrive and mentor the team to have outcome- and value-based conversations with customers at all times, and constantly measure and document the impact throughout the customer lifecycleDrive and mentor the team to build, manage, and execute quality Customer Success Plans with our selected customersPartner with leaders of Sales, Technical Sales, the Channel Partner ecosystem, Technical Support, Client Services, and others to drive customer success motions and impact customer value, activation, usage and growthBuild and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track onboarding and adoptionBe the voice and advocate for APJ in global discussionsDetermine team measurement and rewards, and regularly report on team and individual contributor results to senior leadershipEncourage innovation by exchanging new ideas to improve operational efficiency within Customer Success and supporting organizationsWork and align closely with the regional country leaders to ensure that within each country, CSMs have the local support needed to drive highly successful customer engagementsMinimum QualificationsPeople management, team lead, and/or coaching experience4+ years of Customer Success, Sales, or Account Management experienceCustomer empathy and a “when customers win, then we win” mindsetStrong one-on-one, one-to-many coaching, and listening skillsAbility to lead change in a complex and ever-evolving business environmentAbility to prioritize, assign, and delegate tasksAbility to influence without direct authorityAbility to collaborate and coordinate across multiple stakeholdersStrong cross-cultural leadership and understandingFluent in business-level written and spoken EnglishPreferred QualificationsPractical working knowledge of outcome- and value-based sales and customer success management in a SaaS organizationExperience in making data-driven business decisions through key customer success metrics: Customer Value, Adoption Rates, Renewal Rates, ACV/ARR Growth, NPS, and othersExperience in managing and working across APJ and within global teamsAdditional languageAEC industry experienceProficiency in Salesforce (SFDC)#LI-JT1Learn MoreAbout Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).

Expected salary:

Location: North Sydney, NSW

Job date: Thu, 08 May 2025 06:21:05 GMT

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