Manager Collections and Recovery, Al Ain (UAE National)

Job title: Manager Collections and Recovery, Al Ain (UAE National)

Company: HSBC


Job description: Job descriptionManager Collections and Recovery – Al Ain (UAE National) – 0000KZ47Some careers prize diversity more than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
We are currently seeking an ambitious UAE National to join our International Wealth and Premier Banking team.In this role, you will:

• To initiate, support business migrations and ensure high quality service to the business areas by minimizing risk through effective management of cost and resources.
• Ensure that process and procedures are continually reviewed, improved and the changes are communicated for effective implementation.
• Ensure that the Internal audits and measures are undertaken regularly and reviewed in order to maintain the required process(es) quality and productivity levels.
• Set high standards of staff motivation and leadership by maintaining good work environment, leading to a highly committed and productive team. Develop staff to achieve their potential. Ensure that the objectives and standards set by the organization are met and adhered to.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
• Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
• Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth.
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within UAE

RequirementsTo be successful in the role, you should meet the following requirements:

• Graduation degree is a must – to secure a UAE Visa and Work Permit.
• Strong experience in managing operations and people in a managerial role.
• In depth Knowledge of end-to-end Collection life cycle with strong product knowledge on Credit Cards, Loans, bank accounts & commercial.
• Knowledge of Collections LIC & knowledge on roll rates & provisioning.
• Good understanding of Collections MOS / coaching expectations.
• Excellent analytical skills and Commercial acumen with experience in managing day to day performance and trends.
• Strong verbal and business communication & writing skills.
• Proven record in building and maintaining business relationships and a strong customer service drive.

For further details and application information please visit our careers site, searching under reference number 0000KZ47.You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Expected salary:

Location: Al Ain, Abu Dhabi

Job date: Wed, 05 Mar 2025 00:39:57 GMT

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